[Hiring] Manager, ServiceNow Platform @Flexential Corp.

Role Description

The Manager, ServiceNow Platform is accountable for day-to-day platform prioritization, roadmap coordination, governance, delivery readiness, supportability, and practical business value tracking for Flexential’s ServiceNow platform.

Reporting to the Vice President of Business Technology, this role translates platform strategy into actionable priorities, coordinates intake and delivery readiness, and ensures stakeholder commitments are visible, sequenced, and supportable. The role may be consulted on adoption planning and impacts but is not accountable for platform adoption.

This position directly manages a team of 4-6 ServiceNow Developers and Administrators and partners closely with:

• Development
• Architecture
• Operations
• Security
• Strategic Portfolio Management
• The Project Management Office
• Finance
• Procurement
• Vendors
• Business stakeholders

The ideal candidate must be a player/coach and be hands-on in this role.

Qualifications

• 6+ years of experience in enterprise systems, platform management, ServiceNow, enterprise service management, product management, technology delivery, or program coordination.
• Experience leading technical and product-aligned roles, coaching team members, managing performance, and clarifying ownership in a matrixed environment.
• Strong stakeholder communication skills and the ability to translate platform, delivery, and risk topics into clear updates, options, and recommendations.
• Experience partnering with platform owners, architecture, development, security, operations, finance, procurement, the Project Management Office, business stakeholders, and vendors without assuming ownership of partner teams.
• Ideally, candidates have 5 years of experience as a ServiceNow Senior Developer or Architect.
• Hands-on leadership experience with ServiceNow modules, platform governance, integrations, automation, reporting, data quality, and release management preferred.
• Experience in global, infrastructure, operations, data center, construction, or high-growth environments preferred.
• Ability to apply practical judgment, maintain an enterprise mindset, communicate concise tradeoffs, coach accountability, and follow through without creating unnecessary process burden.
• Ability to build a team culture that values ownership, collaboration, responsible escalation, continuous improvement, platform health, and measurable outcomes.

Requirements

• Travel requirement: approximately 20%, with the potential to increase based on business needs.

Compensation

• Annualized salary range offered for this position is estimated to be $132,000 - $145,000 annually. However, the actual pay range depends on each candidate’s experience, location, and qualifications.
• Discretionary annual bonus, based on personal and company performance.

Benefits

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Work Location Eligibility

At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Arkansas, Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.

Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.

Flexential participates in the E-Verify program.

EEOC Statement

Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.