[Hiring] Manager, Professional Services @Cyncly

Role Description

As a Professional Services Manager, you will lead a cross‑regional team responsible for delivering enterprise software implementations for manufacturing and retail customers across Europe. You’ll oversee the full project lifecycle while ensuring high standards of delivery, predictability, and customer outcomes. Acting as a key interface with customers and internal stakeholders, you’ll balance people leadership, delivery excellence, and commercial accountability. This role sits at the center of complex implementations, requiring strong execution, collaboration, and structured leadership.

Main Responsibilities

• Lead a team including Consultants and Project Managers, ensuring strong people management, emotional intelligence, and wellbeing in a high-demand environment.
• Own and drive revenue, margin, utilization, predictability, and related KPIs.
• Oversee customer outcomes and ensure the team is delivering high‑quality implementations and enhancements for external customers.
• Conduct capacity planning, resource allocation, staffing forecasting and workload balancing across Implementation and PM functions.
• Identify, structure and implement standardized processes, reducing variability and improving repeatability.
• Promote career development: create career paths, support growth plans, and ensure team members understand expectations and next steps.
• Maintain regular communication with regional/global stakeholders, providing updates, raising risks early, and ensuring alignment.
• Occasionally support sales by advising on services, scoping discussions, and recommending the right solution configuration to prospects.
• Represent Professional Services with commercial awareness, ensuring decisions support revenue targets and customer success outcomes.

Qualifications

• Proven experience managing teams in Professional Services or similar consulting/services environments.
• Strong business acumen with hands-on experience managing revenue, margin, utilization, predictability, and other operational KPIs.
• Demonstrated experience with capacity planning, staffing, and workload forecasting.
• Prior exposure to external customer-facing services (Professional Services, Consulting, Implementation, Customer Success with billable components, etc.).
• Experience dealing with ambiguous environments, building structure, and creating scalable processes from zero.
• Fluency in German and English and experience collaborating remotely across multiple countries/time zones.

Nice to Have

• Experience with enterprise software implementations (ERP preferred).
• Background in manufacturing or familiarity with manufacturing processes.
• Experience in wood industry or furniture production.

Working for Us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills — and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone — from every background — to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in — come join us.