[Hiring] Manager, Incident Response @Arctic Wolf

Role Description

The Manager, Incident Response is responsible for leading and maturing Arctic Wolf's Incident Response practice by combining strategic leadership, operational management, and advanced technical incident response expertise. This role leads and develops a team of Incident Response professionals while maintaining the technical depth required to support and lead complex investigations, cyber extortion events, ransomware engagements, business email compromise matters, and large-scale recovery efforts.

• Accountable for delivering world-class incident response services.
• Ensuring operational excellence and maintaining technical quality standards.
• Driving process improvements and developing team capabilities.
• Supporting organizational growth.
• Serving as both a management leader and a senior technical escalation resource.

Qualifications

• 3+ years of experience leading technical teams, people management, or service delivery organizations.
• Demonstrated experience leading complex cyber incident investigations and recovery efforts.
• Strong knowledge of host, network, cloud, and enterprise forensic analysis.
• Experience managing customer-facing engagements involving legal counsel, cyber insurance carriers, and executive stakeholders.
• Exceptional verbal and written communication skills.
• Experience developing operational processes, performance metrics, and quality assurance programs.
• Ability to lead multiple concurrent initiatives and prioritize effectively in high-pressure environments.
• Fluency in English, verbal and written.

Requirements

• Lead, mentor, develop, and manage a hybrid/remote team of Incident Response professionals.
• Ensure operational standardization across delivery regions.
• Recruit, hire, onboard, train, and retain top DFIR talent.
• Conduct performance reviews, career development planning, coaching sessions, and succession planning.
• Foster a culture of collaboration, accountability, technical excellence, and continuous improvement.
• Ensure team members receive exposure to a variety of investigative and recovery activities to support career growth.
• Oversee the delivery of Incident Response services to ensure consistent, scalable, and high-quality outcomes.
• Scope incoming matters, monitor, and manage incident response engagements across the team.
• Assign personnel to engagements based on skillsets, availability, customer needs, and goals.
• Maintain awareness of all active investigations and recovery efforts.
• Ensure proper case management practices, utilization targets, resource planning, scheduling, and workload balancing.
• Develop and implement operational processes, standards, and quality assurance mechanisms.
• Review incident reports, executive summaries, investigative findings, and customer deliverables prior to delivery.
• Establish and maintain key performance indicators (KPIs), service metrics, and operational reporting capabilities.
• Drive continuous improvement initiatives that enhance efficiency, consistency, customer satisfaction, and service quality.
• Provide technical leadership and mentorship to team members throughout engagements and forensic activities.

Benefits

• Equity for all employees.
• 28 days annual leave, 10 public holidays, and paid volunteering days off.
• Comprehensive private benefits plan including medical, mental health, dental, disability, and value-added services.
• Pension Plan with employer contribution.
• Robust Employee Assistance Program (EAP) with mental health service.
• Employee Discount Program with Beneplace.

Company Description

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally.