[Hiring] Manager, Donor Engagement @NMDP

Role Description

This position provides leadership and direction to the Donor Engagement functional area and related business processes. Ensures engagement, education, and timely processing of selected donors through the initial phases of becoming a potential donor for a patient in need of transplantation. Develops people, consistent processes, and partnerships to optimize donor availability and promote increased donor and transplant center satisfaction.

Donor Engagement manager establishes appropriate expectations to ensure staff understand their role and accountabilities and coaches the team accordingly to drive high performance. This position also contributes to Donor Operations strategic and operational development in conjunction with department leadership and is responsible for department performance goal achievement and project outcomes while maintaining NMDP standards.

Qualifications

• Knowledge of project management principles.
• Demonstrated skill to guide and provide constructive feedback to professionals.
• Advanced oral and written communication skills.
• Proven public speaking or presentation skills along with excellent customer service.
• Operational knowledge of the NMDP and its affiliated network centers is desirable.

Requirements

• Bachelor’s degree.
• Five years of leadership experience including three or more years in a donor center, blood center, hospital or clinical setting that included experience working with patients, donors, and/or volunteers.
• Demonstrated skill in team building/mentoring, strong leadership and change management skills.
• Business management experience including the ability to implement quality systems, records management, and organizational efficiency.
• Intermediate computer skills including Microsoft Office software including Word, Excel, and Internet use.
• Availability for possible occasional overnight travel and flexibility to work outside of core business hours (evenings, weekends, and some holidays) is necessary.
• Valid Driver’s License.
• Has been a part of a structure that helps support employee engagement of ideas/ownership while driving department projects and strategic investments.

Benefits

• Medical, dental, vision, life and disability benefits.
• Accident/critical illness/hospital benefits.
• Well-being, legal, identity theft, and pet benefits.
• Retirement plans.
• Paid time off/holidays.
• Leave and incentive plans for eligible employees.