[Hiring] Director of Member Engagement @Advanced Energy United

Role Description

Advanced Energy United (United) is seeking a highly energetic, organized, self-starting candidate who will think of member engagement holistically, incorporating high value industry events and ongoing member activities with a focus on growth for our member companies and for our organization. The Director of Member Engagement will be responsible for all aspects of United’s member engagement, including:

• Designing and implementing strategies to increase member value
• Fostering retention
• Building deeper engagement across the association’s membership base

This role is responsible for creating a best-in-class member experience by developing programs, communications, and opportunities that connect members to each other, to policymakers, and to market intelligence. The candidate should be a relationship-driven leader with experience in membership organizations or customer success who thrives in a fast-paced, mission-driven environment. The ideal Director of Engagement will become an expert in the value, benefits, and features of all forms of Advanced Energy United membership.

The Director champions the member experience, ensuring that member companies understand, access, and realize value from their engagement with Advanced Energy United. The Director of Engagement will report to the VP of Sales and Business Relations, working collaboratively with our sales, marketing, communications, and policy teams and will manage a team of their own.

Responsibilities

• Lead strategy and activities to build and maintain member relationships and engagement with United
• Develop and execute a data-driven member engagement strategy that strengthens relationships, increases meaningful participation, and demonstrates membership value
• Partner across Sales, Policy, Programs, Events, Communications, and other teams to deliver a coordinated member experience that connects member priorities with relevant advocacy initiatives, educational programming, events, and industry relationships
• Proactively address relationship gaps, emerging concerns, and disengagement risks through timely follow-up, issue resolution, and fulfillment of commitments
• Manage United’s annual member survey process
• Lead United’s event strategy, planning, and execution. Work closely with policy team on successful member engagement and event content
• Initiate and coordinate engagement activities in alignment with organization’s mission, vision, and goals
• Manage and develop Advanced Energy United’s member engagement and data team along with external vendors

Qualifications

• 7-10 years of member-related experience at a non-profit membership association, with a clear understanding of the role of trade associations
• Direct experience coordinating small to mid-scale events both online and in-person in geographically dispersed locations
• Independent and effective time management with excellent organizational skills and attention to detail
• Interest in energy and transportation issues and an understanding of the importance of policy advocacy to advance an organizational agenda
• Excellent interpersonal and relationship-building skills
• Experience managing and mentoring junior staff
• Excellent verbal and written communications skills, including the ability to independently draft clear, comprehensive, and persuasive written documents appropriate for intended audiences
• Entrepreneurial approach, intellectual curiosity, and excellent listening and problem-solving skills
• Performance-oriented individual with a strong work ethic, demonstrated initiative and commitment to achieving goals
• Ability to travel on an as-needed basis up to 33% of the year for events, meetings, member engagement opportunities and staff training

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly required to use hands and talk or hear
• The employee is required to sit for long periods of time; reach with hands and arms; may need to balance, stoop, kneel or crouch, walk up and down stairs

Job Type

• Full-time, regular (residence in the U.S. required)
• Location: Remote
• Start date: November 2026
• Salary: Starting at $120,000

Benefits

• Medical, dental, and vision insurance for employees and their families
• Medical premiums covered for employees at 100%
• Flexible spending plans for health care and dependent care
• Profit Sharing opportunities, and annual merit-based compensation increases
• $75/month personal wellness reimbursement
• $50/month phone stipend
• Up to $200 reimbursement for home office set-up
• Accrued Paid Time Off, 11 Federal Holidays, and an annual end-of-year closure
• Parental Leave
• Professional development reimbursement
• 401(k) plan (with matching incentives)
• WMATA Transit Smart Benefits (DMV employees)