[Hiring] Manager, Claims - Field Property @Nationwide

Role Description

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

This leadership position will require someone who can:

• Lead – energize others and share leadership.
• Innovate – solve needs in ways people have not yet imagined.
• Adapt – anticipate and embrace change.

As a Manager, you'll lead a claims unit within a geographic area. This includes reviewing, adjusting and paying property damage claims. Other responsibilities include:

• Handling customer satisfaction.
• Expense control.
• Supervising loss cost objectives.
• Supporting cross-functional and cross-claims specialty coordination.
• Leading local recruiting teams.
• Partnering with Human Resources and claims leadership to develop an annual workforce plan.

Qualifications

• Strong claims knowledge; Property experience is preferred.
• Proven leadership (informal or formal), including mentor and/or coaching skills.
• Strong customer service and conflict resolution competency.
• Excellent organization and adaptability skills.
• Ability to work through ambiguity.

Requirements

• Eight years related experience in claims settlement, handling or management.
• Supervisory, training and/or claims consulting experience preferred.
• In-depth knowledge of claims files handling, investigation and settlement processes and procedures.
• Legal issues/litigation process as it relates to claims.
• Best claims practices and quality file review procedures.
• Insurance industry operations including understanding of sales and underwriting functions.
• Excellent customer focus to proactively identify and understand customer needs.
• Verbal and written communication skills for frequent contact with claims representatives, claimants, policyholders, claims field management.
• Demonstrated decision-making skills.
• Ability to supervise and train claims representatives in all aspects of claims processes.
• Proficient use of personal computer, including claims and business software.

Benefits

• Medical, Dental, Vision.
• 401k with company match.
• Company-paid Pension plan.
• Paid time off and more!
• Life insurance, short and long term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date.
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• Business casual attire.