[Hiring] Manager, Alumni Engagement & Operations @Correlation One

Role Description

Graduates of our Amazon Career Choice programs receive up to 18 months of post-program support: career coaching, an alumni community of roughly 9,000 members, and connections to employer partners. This role owns the systems that make that support work. That includes how alumni hear from us, how they move through our community, how coaches are deployed, and how outcomes data moves from our warehouse into decisions. The role is part communicator, part builder, part analyst, with AI built into how you do all three. It suits someone who writes a warm launch post in the morning and debugs an Apps Script trigger in the afternoon.

What You'll Do

• Alumni Engagement & Communications
  • Own the alumni communications calendar, planning multi-channel outreach (Slack, email, SMS, LinkedIn) for cohort graduations, coaching milestones, events, and support-window reminders.
  • Write and launch campaigns end to end: copy, audience segmentation, cadence, forms, and follow-up tracking.
  • Manage the alumni Slack community, including tenure-based channels, invite links and their limits, welcome messaging, and the alumni LinkedIn network.
  • Run outcomes and profile-update campaigns that collect placement data, resumes, and LinkedIn profiles from alumni.
  • Partner with coaches on newly placed alumni and contributor stories to strengthen peer-to-peer engagement.
• Automation & Workflow Systems
  • Design, build, and maintain automations that remove manual work from alumni and coach operations.
  • Build with Google Apps Script, the Slack API, Connected Sheets, and no-code tools.
  • Engineer for reliability: dry-run and test modes, validation before writes, run logs, safe-failure logic, and manual override paths.
  • Write clear maintainer documentation so each system can be supported by someone other than its builder.
  • Build and own the AI-powered steps in these workflows, such as LLM-based resume review, message drafting, and response triage.
• Data Warehouse & Reporting
  • Maintain BigQuery datasets and views that feed alumni operations.
  • Connect warehouse data to Sheets, Tableau, and Hex, and own dashboards for outcomes and coach performance.
  • Own data quality across the alumni record: validate form ingestion, resolve duplicates, and keep resume, LinkedIn, and profile updates in sync.
  • Produce recurring and ad hoc analyses, such as half-year alumni support reviews and placement trend lines.
• Coach & Program Operations
  • Manage day-to-day operations for a contracted bench of career coaches.
  • Coordinate professional development session facilitation for active cohorts.
  • Build employer-partner candidate pipelines.
  • Maintain the PD Ops project tracker and team playbooks.

Qualifications

• 2+ years in program operations, alumni relations, career services, community operations, or operations analytics.
• Strong SQL and hands-on experience with a cloud data warehouse (BigQuery preferred).
• Scripting ability in Google Apps Script/JavaScript or Python, and comfort working with REST APIs.
• Excellent written communication, with a track record of messaging that drives action.
• Ability to manage many concurrent workstreams across internal teams, contracted coaches, and external partners.
• A builder's mindset: you notice repetitive work and propose a system for it.
• Hands-on experience applying AI tools to real operational work.

Preferred

• Experience with Tableau or Hex, Typeform, Airtable, Notion, and an ATS/CRM such as Recruit CRM.
• Familiarity with Amazon Career Choice or similar employer-funded upskilling programs.
• Experience coordinating contractor or vendor teams.

Tools You'll Use

• Slack (admin and API)
• Google Workspace and Apps Script
• BigQuery
• Tableau
• Hex
• Typeform
• Airtable
• Recruit CRM
• Notion
• Calendly
• Zoom
• Canva
• AI tools such as Claude

Where you are

This role is remote and can be located anywhere in MENA. Working hours must be compatible with the EST time zone.

How we support our people

• Insurance or subsidies based on country
• Unlimited Time Off
• Company-paid holidays
• Official company-wide week long holiday for the last week in December
• Access to free data skills training through our programs
• A company culture that empowers individuals and embraces diversity through its core mission

Correlation One’s Commitment

Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment.