[Hiring] Maintenance Dispatcher @GC Realty & Development, LLC

Role Description

Ready to build your career with a company that keeps growing? As a remote Maintenance Dispatcher, you will:

• Match technicians to jobs based on their skills, location, and current load, rerouting and reshuffling as the day unfolds to cut drive time and avoid overlaps.
• Handle urgent and after-hours repair calls, sizing up priority and sending the right person out per emergency protocols.
• Spot missed visits, late arrivals, missing notes or photos, and recurring problems, raising trends with the Director of Maintenance.
• Monitor KPIs such as response time, completion rate, and scheduling accuracy, and partner with the maintenance team to review coverage and workload.
• Check timecards, materials used, and job notes for accuracy before anything is billed or closed.
• Pinpoint bottlenecks and slowdowns, and recommend ways to make dispatch faster and more dependable.
• Keep the field team to our standards for attendance, productivity, documentation, and communication through coaching, follow-up, and documented corrective action when necessary.

Qualifications

• 3+ years of dispatching, scheduling, or maintenance coordination experience in a high volume environment.
• A solid understanding of time and material costs, and how long repairs typically take.
• Experience leading field based or trade and service teams preferred.
• Prior experience with work order systems like AppFolio, ServiceTitan, or similar preferred.
• Reliable high speed internet (50 to 100 Mbps download, 10 to 20 Mbps upload), plus a working camera, microphone, and dual monitor setup.
• The ability to manage a remote team with clarity and structure, holding people accountable without being in the room with them.
• A calm, solution oriented mindset that keeps schedules moving even when the day gets chaotic.

Requirements

• Hourly: $8.00 to $12.00 USD per hour, paid weekly, based on experience.
• Performance Based Monthly Bonus: Up to 12% of base pay.
• Paid Time Off (PTO): 10 days.
• Holidays: 7 US holidays.
• Birthday: Take your birthday as a paid day off, or any paid day during your birthday month.
• Read and Grow: Get paid up to $500.00 USD per year through our book club.
• Referral Program: Refer a hired team member and receive a $1,000 bonus.

The GC Realty Experience™

At GC Realty, we live by four core values:

• Responsive: We show up, follow through, and communicate like it matters, because it does.
• Own It: We take full responsibility, see things through, and never pass the buck.
• GSD (Get Stuff Done): We move fast, solve problems, and keep momentum going.
• Better Results: We're always looking for a smarter, more efficient way to get the job done right.