[Hiring] M365 Project Engineer @Uptime Solutions

Role Description

The role involves advanced Microsoft 365 administration and complex escalation ownership, including:

• Microsoft 365 migrations, onboarding, tenant changes, and project delivery.
• Tenant quality, standardization, security alignment, and supportability.
• Tier 1 mentoring, documentation, and knowledge transfer.
• Automation, service improvement, and cross-functional technical guidance.
• Continued technical growth toward SME and senior responsibilities.

Duties and Responsibilities

• Advanced Microsoft 365 Administration & Escalation:
  • Administer and troubleshoot Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, identity, access, licensing, collaboration, and approved tenant settings.
  • Own complex Microsoft 365 escalations, perform structured investigation, communicate status, document findings, and coordinate resolution with Microsoft, vendors, Cybersecurity, or senior technical resources when required.
  • Evaluate dependencies, client impact, supportability, and risk before making changes within the role’s authority.
  • Provide advanced technical assistance to Service Desk, Systems Administration, Infrastructure, Cybersecurity, Projects, and Account Management.
• Projects, Migrations & Client Onboarding:
  • Plan and execute assigned Microsoft 365 migrations, tenant changes, client onboarding, configuration improvements, standardization initiatives, testing, documentation, and operational handoff.
  • Develop implementation tasks, prerequisites, validation steps, rollback considerations, support requirements, and knowledge-transfer materials within assigned scope.
  • Identify risks, assumptions, missing information, dependencies, and resource needs early enough for the project team to respond.
  • Coordinate technical work with other contributors without assuming formal people-management authority.
• Tenant Quality, Security & Compliance Alignment:
  • Review tenant configurations and operational practices for consistency, lifecycle concerns, supportability, security requirements, documentation, and alignment with ETS standards.
  • Support identity, conditional access, device management, email security, data protection, retention, and compliance-related activities within approved authority and in coordination with Cybersecurity and compliance owners when appropriate.
  • Assist with remediation, evidence, reporting, and client communication for assigned Microsoft 365 security or compliance activities.
  • Escalate risk acceptance, architecture exceptions, material client commitments, and security-sensitive decisions through the appropriate ETS process.
• Standards, Documentation & Mentoring:
  • Create and maintain standards, implementation guidance, checklists, diagrams, scripts, knowledge articles, operational procedures, and support documentation.
  • Mentor Tier 1 personnel through ticket review, collaborative troubleshooting, training, project participation, documentation, and practical knowledge transfer.
  • Help define learning objectives and readiness expectations for common Microsoft 365 work while the designated leader retains formal development-plan and performance accountability.
  • Review recurring issues and quality findings to improve documentation, training, configuration consistency, and service delivery.
• Automation & Service Improvement:
  • Identify and implement approved automation, scripting, workflow, and responsible AI improvements related to Microsoft 365 administration and service delivery.
  • Ensure automation includes testing, documentation, monitoring, error handling, security, change management, maintenance, and operational ownership.
  • Avoid fragile workflows, unsupported methods, undocumented dependencies, or automation that makes the team more dependent on one person.
  • Measure or document meaningful improvement in capacity, quality, consistency, completion time, rework, or client experience when practical.
• Cross-Functional Consulting & Accountability:
  • Provide Microsoft 365 technical input to Sales, Account Management, Projects, Service Desk, Infrastructure, Cybersecurity, and Systems Administration for scoping, readiness, risk, and supportability.
  • Maintain clear ownership and communication when work crosses departments.
  • Use ETS PSA, RMM, documentation, project, security, and collaboration systems as required.
  • Record time accurately, manage assigned work through completion, and escalate capacity, priority, authority, or architecture concerns early.
  • Participate in after-hours, project, maintenance, or on-call responsibilities as determined by leadership.

Role Boundaries & Escalation

• The Tier 2 Specialist provides advanced Microsoft 365 guidance but does not independently own company-wide technology strategy, formal people management, material risk acceptance, or final approval of major architecture exceptions.
• High-risk, nonstandard, cross-practice, security-sensitive, or architecture-level decisions must involve the appropriate technical or business owner.
• Client commitments, material scope changes, and significant platform decisions require approval through the appropriate ETS process.
• The role should deliberately transfer knowledge and develop additional capability rather than becoming the sole owner of a client, platform, process, or technical area.

Essential Technical Capabilities

• Advanced administration and troubleshooting across Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, identity, access, licensing, collaboration, and approved tenant services.
• Practical experience with conditional access, authentication, device management, email security, retention, data protection, service health, and Microsoft 365 support tools.
• Microsoft 365 migrations, tenant onboarding, configuration review, testing, documentation, and operational handoff.
• Networking, DNS, endpoints, applications, identity dependencies, security fundamentals, and hybrid-environment considerations relevant to Microsoft 365.
• PowerShell, automation, workflow, or responsible AI capabilities appropriate to Microsoft 365 administration and service delivery.
• Architecture, change control, security, testing, monitoring, supportability, client communication, and escalation judgment.

Essential Professional Capabilities

• Communicate clearly and professionally with clients, team members, vendors, and leaders.
• Apply structured troubleshooting, sound judgment, curiosity, persistence, and appropriate escalation.
• Maintain accurate documentation, client communication, time records, ownership, and follow-through.
• Collaborate across teams without creating ambiguity around ownership, authority, or communication.
• Protect confidential, security-sensitive, client, and organizational information.
• Accept feedback, share knowledge, and contribute to a culture of continuous learning and improvement.