[Hiring] LTL Operations Specialist @ARS Logistics

Role Description

The LTL Operations Specialist is responsible for delivering operationally excellent transportation services within our less-than-truckload (LTL) division. This role manages the day-to-day execution of LTL shipments, serving as the key link between carriers, internal stakeholders, and customer representatives. The ideal candidate is detail-oriented, solutions-driven, and thrives in a fast-paced logistics environment.

What you’ll do

• Track and trace LTL and common-carrier shipments from booking through delivery; proactively identify and communicate exceptions, delays and service failures before the customer has to ask.
• Review LTL invoices and freight bills for discrepancies (reweighs, reclasses, accessorials, duplicate billing) and advise the customer service and account management teams on billing exceptions, disputes and resolution.
• Guide customer-facing teams on proper LTL order construction — freight class (NMFC), packaging, dimensions, weight and carrier selection — to optimize cost, service and compliance.
• Coordinate with LTL carriers on overages, shortages and damages (OS&D) and manage freight claims through to resolution on behalf of our customers and the company.
• Monitor LTL carrier performance — on-time %, exception rates and service trends — and report findings to management.
• Maintain accurate, timely data in the TMS; identify efficiency, cost-saving and process improvements and help implement them.
• Support general LTL operations as needed: system updates, reporting, customer-facing documentation and rate analysis.

Qualifications

• 2+ years of hands-on LTL experience at a freight brokerage / 3PL or an LTL carrier (customer service, operations, billing or claims).
• Working knowledge of NMFC freight classification, density-based pricing, accessorials and how to read an LTL freight bill.
• Experience with a brokerage TMS and LTL carrier portals (booking, tracking, documents, disputes).
• Clear, professional written and spoken English — you will be corresponding with U.S. carriers and customers daily.
• Detail-oriented, accurate and efficient; able to work under pressure in a fast-paced environment with dependability and initiative.
• Reliable remote setup: backup power, backup internet, backup computer, and 2 to 3 screens.
• Availability during core U.S. Eastern business hours.

Requirements

• 2+ years LTL experience at a U.S. freight brokerage / 3PL or LTL carrier (ops, billing, or claims).
• Solid knowledge of NMFC classification and how to read an LTL freight bill.
• Experience with a brokerage TMS and LTL carrier portals.
• Excellent written and spoken English; detail-oriented and dependable.
• Backup power, backup internet, backup computer, 2–3 monitors.
• Available Monday–Friday, 10:00 AM – 7:00 PM U.S. Eastern.

Benefits

• Compensation: 60,000 - 80,000 PHP per month, based on experience, with a structured growth plan.
• Time off: 15 paid business days per calendar year after 90 days, per contract structure.