[Hiring] Logistics Tracking Specialist @Emapta

Role Description

Keep global freight moving by turning real-time shipment visibility into confident operational decisions. Join Emapta as a Logistics Tracking Specialist, protecting delivery performance through proactive tracking, carrier coordination, and exception management. Strengthen international supply chains while building specialized U.S. logistics expertise and a long-term global career among Emapta's top 1% talent.

Your Route to a Global Logistics Career:

• Employment Type: Indefinite Term Type Contract
• Shift: Day Shift (6:30 AM-3:30 PM CST), Weekends Off
• Work Setup: Work From Home/Remote
• Salary: COP 5.500.000 - COP 7.500.000

Benefits

• 5-day work week
• Weekends off
• Work-from-home arrangement
• 20 vacation days in total
• Prepaid medicine
• Fully customized Emapta laptop and peripherals
• Direct exposure to global clients
• Career growth opportunities
• Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
• Prime office locations in Bogotá and Medellín
• Unlimited upskilling through Emapta Academy courses

Qualifications

• 3 to 5 years of relevant experience in freight, logistics, transportation, dispatch, or shipment tracking preferred
• Strong attention to detail and follow-through
• Ability to manage a high volume of shipments, calls, emails, and status updates throughout the day
• Persistence in obtaining information from drivers and dispatchers
• Strong sense of urgency and ability to recognize when an issue requires immediate attention
• Excellent organizational and time-management skills
• Strong professional English communication skills, both written and verbal
• Confidence in frequent communication by phone with U.S. carriers, dispatchers, drivers, and team members
• Ability to manage multiple priorities and frequent changes while remaining organized
• Strong problem-solving skills
• Dependability, responsiveness, and ability to work independently
• Ability to work comfortably across multiple systems and customer portals
• Working knowledge of Microsoft Outlook and Excel

Requirements

• Experience with Transportation Management Systems (TMS) and shipment-tracking platforms preferred
• Experience in U.S. freight brokerage or third-party logistics (3PL)
• Experience in truckload tracking or freight operations
• Experience in carrier dispatch or driver communication
• Experience in high-volume shipment tracking
• Experience with MacroPoint or similar freight-tracking technology
• Experience with customer shipment portals
• Experience in LTL tracking
• Experience in appointment scheduling
• Experience in POD and freight document collection

Your Daily Tasks

• Track active truckload shipments from pickup through final delivery
• Monitor a high volume of active loads throughout the day
• Contact drivers, dispatchers, and carriers by phone, email, and tracking systems to confirm shipment status
• Verify actual truck location, pickup status, delivery status, and estimated time of arrival (ETA)
• Monitor tracking tools such as MacroPoint and investigate unavailable, inaccurate, or interrupted tracking
• Provide timely and accurate shipment updates to customers and internal Operations teams
• Update shipment statuses, notes, ETAs, and other relevant information in the Transportation Management System (TMS) and customer portals
• Identify potential late pickups, late deliveries, missed appointments, tracking failures, and other service issues
• Escalate problems promptly to allow the Operations team sufficient time to respond
• Follow up consistently until issues reach resolution
• Communicate appointment or shipment changes to carriers and internal team members
• Assist with pickup and delivery appointment schedules as needed
• Obtain and upload Proof of Delivery (POD) documents and other required delivery documentation
• Provide backup tracking support for LTL shipments and other accounts as needed