[Hiring] Logistics Support I @OnTrac

Role Description

OnTrac is hiring a Logistics Support I! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

The Logistics Support I supports the efficient flow of shipments by facilitating communication between drivers, vendors, and customers. This role coordinates pickups and deliveries, monitors active shipments, tracks air waybills and flights, and helps resolve delays to ensure products arrive quickly and safely.

• Customer communication & documentation: Communicate professionally with customers by phone and email, respond to inquiries, and review shipment documentation for accuracy.
• Order scheduling & coordination: Manage new order requests, schedule pickups and deliveries, and ensure execution aligns with customer and vendor requirements.
• Shipment, air waybill & flight tracking: Monitor active shipments in the operations platform, track air waybills and flights, review driver updates, and maintain accurate shipment statuses.
• Disruption management & service continuity: Identify shipment cancellations, diversions, and other disruptions, developing alternate plans to maintain service continuity.
• Driver coordination & issue resolution: Coordinate driver performance, investigate delays, and provide leadership with detailed escalations and resolutions.

Qualifications

• High school diploma or equivalent
• Clear and professional communication skills via phone and email
• Industry knowledge in logistics, transportation, or dispatch

Requirements

• Strong attention to detail and solid organizational skills
• Ability to adapt effectively to a fast-paced environment with frequent changes

Benefits

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave*
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs