[Hiring] Localization Quoting Specialist @Welo Global

Role Description

The Localization Quoting Specialist is responsible for assessing the scope of each project and completing project quotes. They communicate as needed with the Project Management team to ensure client requests are met in a timely manner, while supporting the project completion process through the development and use of language tools and pilot processes.

Responsibilities

• Prepares quotes and calculates turnaround times for clients (administrative management).
• Responsible for conducting a follow-up of quotes in order to achieve the target acceptance rate.
• Monitors client satisfaction and any increases/decreases in their use of services.
• Provides feedback on perceived client satisfaction and service completion.
• Detects new sales opportunities bringing add-on business and retaining existing accounts.
• Discusses and plans sales strategies for existing clients with the Business Developers.
• Advises the client on how to best manage a project, not only in terms of product specifications but also with regard to expenses.
• Tries to reduce administrative tasks by implementing sales actions to improve workflows with existing clients and increase margins.
• Responsible for meeting targets in the following KPIs: the amount of money quoted, amount of money accepted and price-per-project of existing clients.
• Communicating project information to necessary parties in a clear, concise and professional manner.
• Conveying specific client requests effectively to Project managers.
• Finance governance: Responsible for registering the correct information from the clients when creating the projects in the system: Legal entities (from the client and Welocalize), PO if needed, billing schedule.

Qualifications

• Essential: Fluent in English, excellent oral and written communication, and comfortable speaking to clients at all levels, via phone or video call.
• Desirable: Knowledge of other languages.
• Essential: Total Command of Microsoft Office.
• Desirable: Knowledge of XTM and/or Phrase, and FineReader.

Requirements

• Education: Essential: Middle or higher-level vocational training in administration or university degree.
• Desirable: Master's Degree.
• Experience: 2-4 years of experience in customer-facing activities related to the localization/translation/project management fields.

Benefits

• Welocalize is committed to equal opportunities and in compliance with the General Law on the Rights of People with Disabilities, this vacancy is also available and we encourage those candidates who have a disability certificate (equal to or greater than 33%) to apply.

Job Reference

#LI-JC1

Additional Information

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.