[Hiring] LMS Tech Administrator @Confie TA Admin

Role Description

We are seeking a proactive and customer-focused LMS Administrator to support and optimize our learning technology ecosystem. This role combines Learning Management System (LMS) administration, technical troubleshooting, and client support, ensuring a seamless learning experience for employees and stakeholders across the organization.

The ideal candidate will serve as the primary point of contact for LMS-related support, manage service tickets, troubleshoot system issues, maintain learning content and user records, and collaborate with cross-functional teams to continuously enhance the learning experience. This position is ideal for professionals who enjoy balancing technology, customer service, and learning operations in a fast-paced environment.

Qualifications

• Bachelor’s degree in information technology, Business Administration, Education, Human Resources, or a related field.
• 2+ years of experience administering a Learning Management System (LMS).
• Experience supporting enterprise applications and managing support tickets through platforms such as ServiceNow or similar systems.
• Strong troubleshooting and problem-solving skills with the ability to identify and resolve system-related issues.
• Experience working with end users and providing exceptional customer support.
• Strong analytical skills with the ability to generate and interpret reports and learning metrics.
• Excellent verbal and written communication skills in English.
• Ability to work effectively with technical and non-technical stakeholders.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
• Experience with learning technologies, training operations, or learning and development environments is preferred.

Requirements

• Administer and maintain the organization's Learning Management System, ensuring platform stability, accuracy, and optimal user experience.
• Manage learner accounts, course assignments, certifications, transcripts, and learning catalogs.
• Receive, prioritize, and resolve LMS-related support requests and technical issues through the ticketing system.
• Investigate and troubleshoot system issues, escalating complex cases to internal or external support teams when necessary.
• Monitor LMS integrations and collaborate with IT and vendors to ensure system functionality.
• Provide timely and professional support to learners, managers, instructors, and business partners.
• Generate and analyze learning reports, dashboards, and completion metrics to support business needs.
• Conduct system testing and validation for new LMS features, enhancements, and updates.
• Develop and maintain process documentation, user guides, and knowledge base articles.
• Recommend process improvements and technology enhancements to improve efficiency and learner satisfaction.

Benefits

• Legal benefits
• Christmas bonus
• Savings fund
• Profit sharing (PTU)
• Vacation days
• Vacation premium
• Extra paid days off
• Private medical insurance and preventative care
• Dental Insurance
• Life Insurance
• Friendly work environment