[Hiring] LMS Administrator @Intuitive

Role Description

The Learning Management Systems (LMS) Administrator 3 is responsible for the administration and maintenance of the company’s learning system technology to deliver online training to internal and/or external customers. Key responsibilities include:

• Assists with data migrations, working with IT and outside vendors to test and troubleshoot systems issues.
• Supports development of processes, content generation and loading.
• Maintains training and user profile records.
• Coordinates calendaring and enrollment, tracking, assessments, reporting, and customer communications for learning events.
• May serve as a subject matter expert in companies with training teams, training the community of business users to maximize the utilization of system features.

Essential Job Duties

• Develops knowledge of Intuitive’s LMS support model and system functionality.
• Escalates support issues as necessary.
• Provides training and support to users, such as instructors and learners, on how to effectively use the LMS and its features.
• Performs intermediate content management and configuration within LMS with assistance from LMS Admin Level 4 or IT.
• Assists with creation of user stories & UAT business scripts and supports UAT business testing.
• Participates in LMS process improvement initiatives.
• Supports curriculum development and content management for assigned Business Units (BUs).
• Owns content management within the LMS for assigned BUs.
• Acts as consultant for BU Training Operations, BU Trainers, & BU Content Owners to ensure efficient program integration with LMS.
• Helps train more junior LMS Admins.
• Utilizes Agile/Veeva workflow in ongoing implementation tasks.
• Ensures the product complies with all global legal and regulatory obligations.
• Monitors, follows up, and closes out LMS support incidents.
• Runs system reports.
• Completes special projects as assigned.

Qualifications

• Advanced ability to troubleshoot and resolve LMS technical issues quickly.
• Coordinate and execute multiple tasks, such as implementing learning programs, software updates, and system enhancements.
• Maintain and upgrade the system to maximize functionality and upload new content.
• Strong communication skills to work effectively in a team, assign tasks, track progress, and handle client requests.
• Strong customer service skills to support the ticketing system and interact with users and stakeholders effectively.
• Intermediate experience with LMS content management, issue troubleshooting, and tier 2 support.
• Experience training end users in LMS features and functionality.
• Ability to work well with a team and independently.
• Interpersonal and analytical skills.
• Ability to learn and grow.

Requirements

• Bachelor's degree or equivalent; vocational training and/or equivalent work experience.
• Flexible to scheduling changes and periodic adjustments for global support and collaboration purposes.

Preferred Skills and Experience

• Typically requires 2-4 years of related experience.

Benefits

• Intuitive is an Equal Employment Opportunity Employer.
• We provide equal employment opportunities to all qualified applicants and employees.
• Prohibit discrimination and harassment of any type.