[Hiring] Licensing Consultant @Cloud Raptor

Role Description

Licensing Consultant

Location: Remote (Australia - Queensland Hours)

Engagement: Full-time

Start Date: Immediate

Client: Enterprise Financial Services Organisation

Job Overview: Successfully deliver Licensing Consulting Services engagements to the clients key stakeholders to help them reduce costs, simplify software budgeting, streamline operations and ensure only required software is acquired.

Key Responsibilities

• Own delivery of LCS offerings:
  • Preparing and presenting client business review meetings
  • Evaluating and articulating the impact of licensing/market changes to present impact of risk/opportunities for clients
  • Evaluating a client's software license entitlements
  • Evaluating a client's software deployment footprint
  • Evaluating a client's software licensing options and articulating the benefits and challenges presented to the client by each option
  • Supporting clients to develop and execute negotiation strategies
  • Supporting clients to reduce software spending, reduce software licensing complexity, align technology investments to organizational goals and identify opportunities to create operational efficiencies.
  • Preparing and/or reviewing service delivery reporting
• Develop an in-depth knowledge of customer industries, related trends and the risks/opportunities that these present to our clients in relation to their software licensing requirements
• Provide a service experience that drives customer loyalty, repeat business and a willingness to recommend Data#3
• Communicate clearly and effectively with relevant client stakeholders, Data#3 AEMs and broader Data#3 teams
• Identify key client stakeholders and develop/maintain positive, professional relationships
• Encourage clients to think differently about their business by presenting relevant facts that challenge the status-quo
• Offer a unique perspective by delivering insightful data that enable clients to better compete in their relevant markets
• Leverage social media platforms to build presence and profile with client and industry stakeholders
• Identify opportunities to innovate and deliver LCS engagements with greater efficiency and client value
• Identify LCS upsell opportunities within existing LCS Client base & engage LCS Lead/AEM
• Identify X-LOB opportunities within existing LCS client base & engage LCS Lead/AEM
• Contribute to account planning, as applicable, where engaged with Data#3 accounts
• Track delivery effort against LCS engagements to support the evaluation of profitability, utilization & resourcing
• Be able to confidently articulate and leverage to full capability of Data#3: Core purpose, Solutions Framework, our solutions, our services and our Technology Consumption Model
• Contribute to tender responses and client proposals, as guided by the LCS Lead
• Provide leave coverage/contingency for LCS Lead
• Provide leave coverage/contingency for LCS Coordinator
• Ad-hoc additional duties at the discretion of the LCS Lead
• Own and resolve LCS service delivery issues in a timely manner, escalating to LCS Lead as required

Key Experience, Skills & Abilities

• Experience
  • Extensive knowledge of the mainstream software licensing market: product license terms, licensing agreements, software vendors, etc.
  • Developing and analysing financial modelling
  • An understanding of the licensing implications based on the relationship between software, hardware and the cloud (as applicable)
  • Proven track record of integrity in dealing with personnel, client and supplier issues
  • Proven track record of developing and maintaining client and vendor relationships
  • Some IT product and solution knowledge
• Skills
  • Attention to detail
  • Time management
  • High impact interpersonal and communication skills at executive and operations level. Ability to influence without owning processes or organisations directly.
  • Possess extensive skills in problem-solving, negotiating, business writing, customer relationship management, effective presentation, and active listening.
  • Effective negotiation and problem resolution skills to achieve win/win situation
  • Effective oral and written communication skills to influence and persuade
  • Efficient collaboration skills with internal / external stakeholders and cross functional teams
• Ability
  • Ability to measure self against standardisation of excellence
  • Ability to work autonomously, as part of a team and tasks prioritisation
  • Ability to contribute to the overall strategic priorities of the organisation
  • Integrity in dealing with personnel, customer and supplier issues
  • Ability to think 'outside of the box'

Tertiary Education

• Software Asset Management experience desirable
• Procurement experience desirable