[Hiring] Licensing Analyst @Reserv

Role Description

The Licensing Analyst supports the end-to-end licensing lifecycle for our claims adjusters — applications, renewals, continuing education, and compliance recordkeeping — across all states in which Reserv operates. This is an entry-level role: we don't require prior insurance licensing experience, but candidates who've already spent time in NIPR, Sircon, or a similar licensing platform will ramp faster and are strongly preferred.

You'll start by owning core production work — data entry, application prep, renewal tracking, CE monitoring — under the guidance of the Licensing Manager, and grow into handling more complex applications, state-specific research, and direct communication with state departments of insurance as you build proficiency. The role rewards someone who is meticulous with detail, comfortable navigating multiple online portals, and motivated to build real expertise in a highly regulated function.

What you'll do

• License Applications
  • Prepare, organize, and submit initial adjuster license applications across required states and jurisdictions.
  • Gather and verify supporting documentation (background checks, fingerprinting, affidavits, etc.) and enter applicant data across state DOI portals and internal systems.
  • Track application status, follow up with state departments of insurance, and escalate delays or issues appropriately.
  • Maintain accurate, organized records of all submitted applications and approvals.
• License Renewals
  • Monitor renewal deadlines for all active adjuster licenses and flag upcoming renewals within established timelines.
  • Prepare and submit renewal applications ahead of expiration dates, and gather required supporting documents.
  • Update the licensing database to reflect current renewal statuses and communicate renewal reminders to adjusters and internal stakeholders.
  • Coordinate payment of renewal fees and track associated costs.
• Continuing Education (CE) Monitoring
  • Track CE requirements by state — credit hours, course types, and deadlines — and log individual adjuster completion status.
  • Cross-reference CE records against state requirements to identify and flag gaps before renewal submission.
  • Research approved CE course options by state and communicate them clearly to adjusters.
  • Maintain organized CE documentation for audit and compliance purposes.
• Licensing Compliance & Research
  • Build working knowledge of adjuster licensing requirements across multiple states (resident, non-resident, and surplus lines licenses) and license types (staff, independent, public, catastrophe).
  • Monitor assigned states for regulatory changes and updates, and report findings promptly.
  • Research state-specific licensing requirements using DOI websites and regulatory resources, and summarize findings clearly for the Licensing Manager.
  • Assist with responses to routine state department of insurance correspondence and inquiries.
• Recordkeeping & Reporting
  • Maintain an accurate, up-to-date licensing database for all adjusters.
  • Audit internal records periodically to identify and correct discrepancies.
  • Prepare status reports and tracking spreadsheets on licensing, renewals, and CE compliance as directed.
  • Retain documentation in accordance with company retention policies and regulatory requirements.

Qualifications

• 0–2 years of experience in insurance licensing, compliance, or a related administrative role — recent grads and career-changers with strong organizational chops are welcome to apply.
• Some hands-on exposure to NIPR and/or Sircon (or a comparable licensing management platform, e.g., Vertafore) strongly preferred; if you don't have it, be ready to show you can learn a new system quickly.
• Prior exposure to claims adjuster licensing specifically is a plus, but producer licensing or other insurance-adjacent licensing/compliance experience counts too.
• Strong Google Workspace skills, particularly Google Sheets, for tracking and reporting.
• Comfortable navigating multiple state DOI websites and online portals, with solid data entry skills and a focus on accuracy.
• Strong attention to detail and organizational skills; able to manage multiple deadlines simultaneously without letting things fall through the cracks.
• Clear written and verbal communication skills, and comfortable asking clarifying questions or escalating issues appropriately.
• Degree is a nice-to-have, not a gate — an Associate's or Bachelor's degree in Business, Legal Studies, or a related field is a plus, but we care more about relevant, hands-on experience than credentials.
• Ability to work cross-functionally with People Ops, Claims, and Recruiters.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!