[Hiring] Licensing Administrator @Arizona Department of Administration

Role Description

The Licensing Administrator, under the direct supervision of the Licensing Division Manager, applies federal and state statutes and rules, Agency policies and procedures, and critical thinking skills to process license and permit applications, forms, and requests received by the Board office.

Job Duties

• Collaborating with all areas of the Agency to ensure timely and accurate processing, review, and coordination of licensing applications, forms, and requests
• Communicating with applicants over the phone and in person to address questions related to the application process and regulatory requirements
• Preparing and presenting application files to the Board that require additional review and consideration
• Participating in ongoing cross-training, policy and procedure review, and process improvements
• Supporting the Board's telephone call center as it relates to licensing-related inquiries
• Processing and critically reviewing license and permit applications
• Issuing licenses and permits

Qualifications

• Willingness, eagerness, and adeptness to become knowledgeable in state and federal rules regulations, and policies and procedures that pertain to pharmacy practice; state and federal laws in relation to healthcare practices (i.e HIPAA, CMS, OIG, etc.); and fundamentals pertaining to pharmacy practice and healthcare compliance
• Knowledge of Microsoft Office Suite and G-Suite

Requirements

• Skilled at developing and maintaining interpersonal relationships in order to coordinate efforts with Board staff, Board members, Board constituents and various stakeholders
• Skilled at collaborating with various areas of government (state and federal agencies), private stakeholders, community partners, and professional associations
• Skilled at recognizing potential problems and thinking critically and logically to develop solutions while considering the effects of decisions
• Skilled in communicating clearly, concisely, honestly, and persuasively, both verbally and in writing, at every level of the agency
• Skilled at working with minimal supervision and exercising independent initiative and judgment
• Skilled at functioning collaboratively and autonomously depending on the needs of the agency
• Skilled in organizational strategies, time management skills, and meeting deadlines
• Skilled at transitioning between big picture thinking and managing relevant details
• Skilled in performing detailed work with a high degree of accuracy
• Skilled at applying active listening techniques
• Skilled in public speaking and presentations
• Ability to remain calm under stressful, highly visible conditions and function with confidence and professionalism when under pressure
• Ability to competently and efficiently utilize available computer technology, including the use of multiple computer monitors
• Ability to uphold high ethical standards, personal integrity, sound work ethic, and transparent and sound business practices
• Ability to foster an environment that balances constructive criticism and positive reinforcement
• Ability to apply federal, state, and agency laws, rules, codes, and policies governing operations
• Ability to lead by example, inspire confidence, and champion a positive workplace culture
• Ability to demonstrate adaptability and resiliency in a rapidly changing environment
• Ability to display courage when faced with difficult situations and decisions
• Ability to read, understand, interpret, and apply complex documents
• Ability to uphold a culture of personal and team accountability
• Ability to exercise strong personal leadership acumen

Benefits

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Life insurance and long-term disability insurance
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Sick leave