[Hiring] Learning Tech Implementation Lead @Foundever®

Role Description

Work as an end-to-end implementation lead and platform subject matter specialist for our learning platforms, owning deployments and post-go-live adoption for EverTrainer (powered by Zenarate) across regions. This role is a hands-on individual contributor responsible for driving high-quality implementations, ensuring consistent configuration standards, and supporting scalable adoption through documentation, enablement, and data-driven continuous improvement.

This role partners closely with Learning & Development (L&D), Operations/Delivery, Customer Success, and technical teams to ensure implementations are both technically sound and aligned to learning outcomes.

Duties and Responsibilities

• Implementation Delivery (End-to-End Ownership)
  • Lead end-to-end EverTrainer implementations across regions, managing timelines, milestones, risks, and stakeholder communication across time zones.
  • Own delivery quality for deployments from discovery and configuration through testing, go-live, and hypercare.
  • Drive implementation readiness by coordinating required inputs (access, environments, content, stakeholders, success criteria) and ensuring clear go/no-go decisions.
  • Support complex, multi-stakeholder deployments and propose solutions for non-standard requirements within platform capabilities.
• Platform Expertise & Standards (COE-Aligned Contribution)
  • Apply and help maintain implementation playbooks, onboarding documentation, and platform configuration guides to ensure consistency across deployments.
  • Contribute to knowledge management by documenting lessons learned, FAQs, and repeatable solutions to improve future launches.
  • Provide platform guidance to internal stakeholders (L&D/Delivery/Operations) to promote consistent best practices.
• Enablement & Adoption Support
  • Support Train-the-Trainer (TTT) sessions and internal enablement to help regional teams adopt EverTrainer successfully.
  • Partner with stakeholders to ensure implementations drive meaningful learning outcomes, not only technical go-lives.
  • Promote adoption by supporting change management activities (communications, office hours, reinforcement plans) as needed.
• Continuous Improvement & Data-Driven Delivery
  • Track and report key metrics including time-to-go-live, CSAT, and platform adoption; translate insights into actions that improve delivery quality and speed.
  • Use feedback from learners, trainers, and stakeholders to identify gaps and continuously improve implementation methodology and documentation.
  • Maintain feedback loops with implementation, product/vendor, and customer success stakeholders to evolve practices over time.
• Cross-Functional Partnership
  • Collaborate with Sales, Customer Success, Product/vendor partners, and L&D teams to support a strong customer journey and post-go-live adoption.
  • Act as a bridge between technical implementation needs and learning requirements, ensuring solutions are workable and instructionally effective.
  • Partner with Delivery and Operations teams on realistic deployment timelines and resource planning inputs.

Qualifications

• 4+ years in implementation, professional services, learning technology, or SaaS delivery roles.
• Hands-on experience implementing Zenarate / EverTrainer end-to-end is strongly preferred.
• Comparable experience with similar platforms may be considered (e.g., Whatfix Mirror, Second Nature AI, ReflexAI, Observe.AI, Cresta, SymTrain, Solidroad).
• Demonstrated ability to own end-to-end implementations independently (not only support/administration).
• Strong stakeholder management and communication skills across cross-functional teams and time zones.
• Data-driven mindset: comfortable using KPIs and adoption metrics to guide decisions and improve outcomes.
• Solid understanding of L&D principles and how learning technology supports skill building at scale.
• High ownership, flexibility, and ability to operate effectively in a global environment.