[Hiring] Lead Technical Success Manager @OutSystems

Role Description

As a Technical Success Manager, you will independently manage top-tier accounts, ensuring the successful adoption of our AI Development Platform. Your goal is to empower clients to build high-performance, agent-centric applications in a complex IT Ecosystem that significantly reduce cognitive load for end-users. In this role, you will serve as a trusted advisor who establishes deep client relationships and collaborates with cross-functional teams to drive AI innovation and deliver measurable technical and business outcomes.

• Manage a portfolio of top-tier accounts, accelerating product usage through strategic AI adoption in complex, large-scale environments.
• Perform technical reviews for complex, large-scale systems, and ensure adherence to OutSystems development best practices.
• Design technical adoption plans to drive strategic business impact by guiding customers to implement agentic systems that maximize platform value.
• Guide customer development teams through the transition from standard applications to Agentic Workflows, leveraging OutSystems Mentor and Agent Workbench to drive significant business impact.
• Serve as a customer advocate internally, interfacing with Product Management and Global Support to resolve challenges.

Qualifications

• Soft Skills: Strong written and verbal communication; ability to establish trust and supportive relationships; proven problem-solving and analytical skills; proficiency in understanding complex client requirements and driving business outcomes.
• Technical Skills: 5+ years in developing Web/Mobile projects using SDLC best practices; knowledge of AI prompt engineering, LLM integration, and agentic systems.
• Education: Bachelor's degree in a technical field; recognized industry certifications in AI or OutSystems certifications are a plus.
• Experience: Proficiency in architecture principles, governance best practices, security concepts, and infrastructure performance/troubleshooting.

Benefits

• A company at the vanguard of the agentic revolution, where we don’t just react to AI innovation—we architect it.
• Real growth opportunities through structured programs designed to scale your expertise.
• A global collective of world-class talent, collaborating with enterprise software legends and sought-after thought leaders.
• An inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment, and make an impact.