[Hiring] Lead System Analyst @Stanley Black & Decker, Inc.

Role Description

As a Lead System Analyst, you’ll be part of our team working as a remote employee. You’ll get to:

• Analyze business needs and lead the creation of software solutions that meet those needs.
• Prepare flow charts, business process management (BPM) workflows, and systems diagrams to assist in problem analysis throughout the project lifecycle.
• Be responsible for preparing design documentation and ensuring that functional and technical documentation meets requirements.
• Design and document software/solutions according to SBD-IT systems standards, policies, and procedures.
• Lead and review necessary testing activities and provide guidance on configuration and coding when needed.
• Work with business stakeholders and user groups to select or create appropriate scenarios to determine whether system changes met project specifications; assist end users in acceptance testing.
• Provide technical assistance where needed to ensure timely resolution of incidents or issues.
• Ensure execution plan is on track and report any major deviations in budget or timeline.
• Effectively plan and integrate new products with the existing IT landscape.
• Review, guide, troubleshoot, and resolve contentious issues escalated during implementation.
• Lead the development of operating procedures and user manuals for transition into routine operations.
• Enable building of knowledge databases for technology, solutions, and domain areas.
• Lead tasks with architecture, application services, infrastructure, release management, and other relevant stakeholders to enable a smooth deployment.
• Continuously work on capturing and transferring tacit knowledge to vendors and knowledge management systems.
• Work with outside partners and vendors to ensure SBD requirements are met.
• Perform various admin duties for user groups as needed.

Qualifications

• Bachelors Degree plus 8-10 years relevant experience, or Graduate degree and 6-8 years relevant experience.
• 4+ years Salesforce.com Sales and Service Cloud admin and configuration.
• Customer Service Tools (Zendesk, ServiceNow, etc.).
• Telephony Tools (Five9, Vonage, etc.) with CTI.
• Jira or MS DevOps.
• Integration Technologies (Azure Integration Services).
• Infrastructure technologies, including cloud computing / SaaS / IaaS / PaaS technologies.
• Web/Mobile Technologies.
• Possess technical skills specific to the systems or applications being supported.
• Thorough familiarity with the configuration and setup of supported applications.
• Business acumen.
• Familiarity with SDLC methodologies (Waterfall and Agile / Scrum / Iterative Development).
• ITFS Project Methodology knowledge.
• Ability to tie together solutions across systems.
• Application domain knowledge.
• Prototyping.
• Requirements definition & management.
• System Performance management.
• Understanding of future technologies.
• Oral & written communications.
• Agile user stories and sprint grooming.
• 1-3 years of leadership experience a plus.

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Career paths aren’t linear; grow and develop your skills along multiple career paths.
• Access to a wealth of learning resources, including our digital learning portal.
• Experience a diverse and inclusive culture with mutual respect and appreciation for a wide range of perspectives.
• Opportunities to give back through volunteerism and sustainable business practices.

Company Description

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.