[Hiring] Lead Site Reliability Engineer @Trintech

Role Description

Trintech is an award-winning AI-driven Fintech SaaS organisation transforming the way finance teams operate. We are looking to hire a Lead Site Reliability Engineer to helm the technical delivery of reliability improvements across a broad service portfolio. This is a technical individual-contributor role with no direct reports.

You will turn production evidence into a prioritised engineering plan, coordinate work across teams and ensure incident learning results in measurable improvement. You will remain hands-on across:

• Kubernetes and OKD/OpenShift
• Azure
• VMware-based infrastructure
• Linux and Windows workloads

Tools supporting investigation, service visibility and incident response include:

• Grafana
• Prometheus
• Datadog
• Sumo Logic
• PagerDuty

Qualifications

• A record of leading reliability improvements across multiple production services and teams, with evidence of sustained outcomes after delivery.
• Strong practical judgement across Kubernetes, Linux, application behaviour, networks, storage and hybrid infrastructure, with the ability to involve specialists effectively.
• Hands-on depth in monitoring, PromQL, log analysis and alert design, including the ability to distinguish telemetry faults from service failures.
• Experience leading significant incidents, improving on-call practices and driving corrective actions through to verified resolution.
• Credible software and automation skills, including reviewing and implementing maintainable, tested operational tooling and controlled changes.
• Ability to coordinate dependencies, mentor technical leaders and negotiate delivery priorities and reliability trade-offs without relying on line-management authority.

Requirements

• Build a prioritised reliability roadmap from customer impact, incident recurrence, service risk and operational effort, agreeing delivery capacity with the SRE manager.
• Lead adoption of meaningful service indicators, objectives and error-budget decisions with product and service owners, establishing ownership and review practices.
• Coordinate alert improvements across Grafana, Prometheus, Datadog, Sumo Logic and PagerDuty, addressing duplication, missing coverage, routing and diagnostic context.
• Lead technical response to complex incidents and strengthen regional handovers, escalation readiness and blameless reviews; verify completion of consequential follow-ups.
• Direct and contribute to automation that removes repeated operational work, with code review, testing, bounded permissions and safe recovery behaviour.
• Coordinate readiness, capacity and recovery work across application, data, infrastructure and Platform Engineering teams, resolving dependencies and technical blockers.
• Review high-risk changes and remain hands-on through diagnosis, prototypes and targeted implementation where direct involvement improves the outcome.
• Report customer impact, reliability trends, repeat failures, alert quality and engineering progress; raise gaps in capacity or ownership with clear recommendations.

Benefits

• The reliability roadmap delivers measurable reductions in customer disruption, recurring incidents and avoidable operational effort.
• Critical services have agreed owners, meaningful health measures, actionable alerts and tested recovery procedures.
• Regional handovers, escalation and incident follow-ups work consistently, with response load and capacity constraints visible to management.
• Teams deliver coordinated improvements with verified outcomes while engineers develop stronger independent technical judgement.

Company Description

At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.