[Hiring] Lead, Residential Solar QA & Partner Success @IGS Energy

Role Description

As the Lead, QA and Partner Success, you will manage strategic partner relationships to achieve operational excellence while ensuring installation quality across Residential Solar projects. This role combines leadership of QA processes such as installation quality review, project underwriting, and commissioning with white-glove partner management that delivers best-in-class service. You will lead and develop a team of QA and Operations specialists, serve as an escalation point for quality issues, and analyze performance to drive scalability and efficiency. Your work will directly support the growth and success of IGS Solar's Residential Solar business.

Qualifications

• Working knowledge of Residential Solar PV systems and installation practices; familiarity with ESS preferred.
• Strong understanding of the solar interconnection process.
• Ability to review and interpret project documentation, project plan sets, shade reports, and installation photos.
• Strong analytical and problem-solving skills, with the ability to identify quality trends and navigate complex resolutions.
• Excellent communication and interpersonal skills, including explaining quality findings clearly to partners.
• Drive for results, efficiency, and continuous improvement.
• Ability to adapt, evolve, and thrive in an ever-changing environment.
• Exceptional organizational and document management skills with acute attention to detail.
• Ability to learn and master new technologies.
• Ability to manage dozens of sales and installation partnerships, multiple projects, and competing priorities in a fast-paced industry.

Requirements

• 5+ years of experience in Residential Solar installation, operations, QA/QC, or a related function.
• Experience leading a team and managing external partners.
• Familiarity with design or imagery tools such as Aurora Solar or EagleView.

Benefits

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Company Description

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [email protected].