[Hiring] Lead Director, Business Operations and Strategy @CVS Health

Role Description

The Lead Director, Provider Operations and Strategy serves as the principal strategic and operational advisor to the Chief Medical Officer (CMO), helping drive enterprise clinical priorities through strategic planning, executive communications, cross-functional leadership, and disciplined execution. This role helps drive alignment across the provider organization, facilitates execution of key initiatives, and ensures organizational focus on the most critical clinical and business priorities.

This highly collaborative position works closely with physician leaders, operational partners, and corporate stakeholders to translate strategy into action, monitor progress against objectives, and support organizational effectiveness. The Lead Director will play a key role in executive communications, strategic planning, governance, and special projects, serving as an extension of the CMO to advance Oak Street Health's clinical mission and organizational goals.

Primary Job Duties & Responsibilities

• Partners closely with the CMO to advance strategic priorities across the provider organization, providing analysis, recommendations, and execution support for key clinical and operational initiatives.
• Coordinates and drives cross-functional initiatives that support provider operations, workforce engagement, clinical excellence, and organizational performance.
• Supports development and execution of strategic plans, annual goals, and enterprise clinical priorities, helping ensure alignment between organizational objectives and operational activities.
• Leads complex projects on behalf of the CMO from concept through implementation, establishing timelines, stakeholder engagement plans, success metrics, and accountability mechanisms.
• Collaborates with clinical, operational, finance, technology, people, and transformation teams to drive execution of strategic initiatives and address organizational challenges.
• Develops executive-level communications, presentations, leadership updates, and strategic materials for senior leadership meetings, governance forums, and organizational communications.
• Synthesizes data from multiple sources to identify trends, opportunities, and risks related to provider performance, engagement, workforce effectiveness, and clinical operations.
• Supports leadership governance processes, including preparation for executive meetings, strategic reviews, and decision-making forums.
• Facilitates alignment among stakeholders by building strong relationships and encouraging shared ownership of organizational priorities and outcomes.
• Monitors initiative progress, identifies barriers to execution, and works with leaders across the organization to develop solutions and drive accountability.
• Partners with clinical leadership to establish key performance indicators and measurement frameworks that support organizational goals and provider excellence.
• Assesses external market trends, healthcare industry developments, and regulatory changes to inform strategic recommendations and organizational planning.
• Supports change management and communication efforts associated with provider-facing initiatives, organizational transformation, and clinical operational improvements.
• Identifies opportunities to improve organizational effectiveness, leadership communication, and execution capabilities across the provider organization.
• Serves as a trusted thought partner to the CMO and senior clinical leaders, helping prioritize initiatives and focus resources on the highest-impact opportunities.

Qualifications

• Bachelor's degree required.
• Master's degree in Healthcare Administration, Business Administration, Public Health, Healthcare Management, or a related field preferred.

Requirements

• 10+ years of progressive experience in healthcare strategy, clinical operations, provider operations, management consulting, healthcare transformation, or related fields.
• Experience leading complex cross-functional initiatives and influencing leaders in a matrixed organization.
• Experience supporting executive leaders, strategic planning efforts, or organizational transformation initiatives strongly preferred.

Benefits

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients.
• Paid vacation, sick time, and investment/retirement 401K match options.
• Health insurance, vision, and dental benefits.
• Opportunities for leadership development and continuing education stipends.
• New centers and flexible work environments.
• Opportunities for high levels of responsibility and rapid advancement.