[Hiring] Lab Dispatcher @TridentCare

Role Description

This is a remote role; you must reside within 50 miles of the Horsham, Pennsylvania office located at 101 Rock Road, Horsham, PA 19044.

Two shift options:

• Sunday - Thursday 5:00am - 1:30pm EST
• Tuesday - Saturday 1:00pm - 9:30pm EST

Dispatcher Essential Duties and Responsibilities:

• Dispatches all orders for services to field service personnel within fifteen (15) minutes of order entry.
• Operates and utilizes tools required to complete duties assigned: general computer use and operations, general office skills necessary to complete assigned tasks properly.
• Controls and oversees that cases are properly dispatched and completed, picked up and processed, according to all policies and procedures given.
• Reviews, organizes, and distributes all cases using common knowledge of coverage areas, properly utilizing the available on-duty scheduled Phlebotomists.
• Conducts full tracking skills and case follow-up of all assignments dispatched throughout the entire shift, on a daily basis.
• Completes preparation of multiple Phlebotomist’s daily work assignments (printout) and continues communication throughout the shift, tracking and possible re-routing, if necessary.
• Works cooperatively and fully communicates verbally with Area/Regional Phlebotomy Management, Logging area, Stat Tracking, Customer Service, Call Center, Redraw department, and Courier services, to ensure case completion throughout entire shift.
• Accommodates various facility special requests, honors high priority facility laboratory orders, expedites urgent cases conducting constant follow-up, and maintains a positive attitude to connect parties to ensure excellent customer service.
• Provides detailed written documentation of issues that occur throughout the shift and may conduct mild investigations of situations or oversee immediate handling of unexpected problems.
• Notifies Dispatch Manager of any issues that are difficult to control, immediately.
• Identifies and pursues self-improvement needs, adapts to changes when proposed.
• Performs other duties as assigned, helps out when attendance issues arise within the office, maintaining a positive attitude during crises and engaging in daily teamwork with minimal encouragement.
• Provides full assistance for high-volume important phone calls from facilities, phlebotomists, in-house calls requesting dispatch assistance, and employees out in the field.

Qualifications

• High School Graduate or GED.
• Proficient to expert use of Microsoft Office software.
• Ability to communicate clearly, both in listening and confirming the message received, and in relaying clearly all necessary information to ensure effective response.
• Ability to focus on the task at hand in a busy, call center environment.

Requirements

• Must have private workspace, free from external sounds and distractions.
• Must meet safety checklist requirements.
• Must have high-speed internet connection to support VoIP communications; Fiber or Cable is recommended. DSL and Satellite connections are not recommended.
• Must successfully pass TridentCare's Network Performance Test.
• Must have access to a PC that can run this test (Not Chromebook).