[Hiring] L2 Support Engineer @Sparix Global.

Role Description

• 5+ Years of experience required
• Remote position (Candidate should be open to visit client office - Pune, Bengaluru, Hyderabad, if required)
• Skill Set: L2 Support, Incident Management, ITSM
• Skills to Evaluate:
  • L2 Support
  • Incident Management
  • ITSM
  • SQL
  • JIRA
  • Access
  • GCP
  • Linux
  • Monitoring
  • Python
  • Powershell
  • AWS
  • Configuration Management
  • Experience in banking or financial services projects
• Ensure the timely production of local and global risk measures and reports daily
• Monitor overnight risk batch processes and publish daily status reports
• Respond to support incidents such as data load calculation or report generation failures
• Manage incident tickets and track resolution through ITSM tools (JIRA, ServiceNow)
• Respond to end-user service requests
• Release Management on UAT and Production Environments
• Ensure succinct and timely communication of issues to stakeholders (e.g. Global Risk business support teams management)
• Contribute to operational documentation (e.g. knowledge-library articles, runbooks, etc.)
• Participate in rota with other support staff to provide support cover for Global Risk Platform including on-call and weekend support
• Manage infrastructure changes needed to enable access to Global Risk Platform for global users
• Assist users with creating queries and dashboards for both Matsuri (ActivePivot) and Global Reporting Layer (Snowflake)

Qualifications

• Hands-on experience with SQL for data investigation and analysis
• Unix/Linux for log monitoring and batch job handling
• Scripting languages (Python, Shell, Powershell) for automation
• Knowledge of cloud environments (AWS, Azure, GCP) and CI/CD tools
• Proficiency in software configuration management tools (e.g. version control, artefact repositories)
• Proficiency in use of collaboration tools such as Confluence and JIRA
• Experience with continuous integration
• Understanding of financial products (Rates, FX, Equities, Credit, Commodities, etc.) and familiarity with risk metrics (VaR, FRTB, sensitivities, stress tests)
• Proficiency in Japanese language (not mandatory)
• Strong communication, coordination, and incident management capabilities
• Excellent analytical and problem-solving skills
• Ability to handle multiple work streams and assignments simultaneously