[Hiring] Junior Association Manager @Optential

Role Description

We are seeking a highly organised Junior Association Manager to oversee the day-to-day operations of assigned associations, with a strong focus on examination and assessment programmes. This role combines governance support, operational coordination and financial oversight with the planning, administration and quality assurance of certification activities. Working closely with association leaders, committees and service providers, you will help deliver a professional member experience and uphold examination integrity.

Overall Responsibility

• Serves as the operational and governance support manager for assigned associations.
• Primary responsibility for the examination and assessment portfolio.
• Acts as the day-to-day operational lead for the association.
• Ensures the secure, efficient, and professional delivery of all certification and assessment activities.
• Works closely with association leadership, examination committees, conference project managers, vendors, and internal teams.

Association Governance & Operational Management

• Own and coordinate association governance operations including bylaws, governance documentation, compliance and regulatory requirements.
• Plan and run board meetings, assemblies, and committee meetings (agenda preparation, minutes, decision registers and follow-up execution).
• Maintain governance records and ensure statutory compliance.
• Act as the day-to-day operational liaison between association leadership.
• Manage membership processes including renewals, database integrity and member communications.
• Support financial administration including bookkeeping coordination, monthly tracking and liaison with accountants.
• Track association health indicators (membership, sponsorship, event performance).
• Provide supervision and task coordination to the Association Associate.

Examination Programme Management

• Coordinate full examination lifecycle (planning, scheduling, delivery, reporting).
• Maintain and manage the master examination calendar.
• Coordinate question bank lifecycle (submission, review, approval, version control).
• Liaise with Examination Committee, question writers and reviewers.
• Monitor blueprint coverage and content balance.
• Maintain secure examination records and confidentiality controls.
• Coordinate candidate application workflows and eligibility checks.
• Maintain accurate candidate records and data integrity.
• Liaise with external exam platform providers and delivery vendors.
• Coordinate pre- and post-exam processes including results validation and communications.
• Support certificate ceremonies and exam-related activities at congresses.
• Track exam income and direct costs against approved budget.

Strategy, Growth & Programming Support

• Support development and execution of annual association plans.
• Identify growth opportunities within membership, sponsorship and certification activities.
• Act as content partner for educational programming (webinars, initiatives, campaigns).
• Support strategic alignment between association programming and conferences.
• Contribute to establishment and operational setup of new associations (where required).

Brand, Communication & Stakeholder Coordination

• Coordinate examination and association communications (announcements, newsletters, website content).
• Ensure messaging aligns with association strategy and member value proposition.
• Liaise with marketing providers for accurate promotion of examination opportunities.
• Serve as association representative at conferences (as required).
• Maintain professional and high-trust positioning of association clients.

Qualifications

• Relevant tertiary qualification in Business, Administration, Education, Healthcare Management or related field.
• 2–4 years’ experience in association management, programme coordination, examinations administration or governance support.
• Experience working with committees and senior stakeholders.
• Experience managing complex administrative workflows.
• Financial administration exposure advantageous.

Requirements

• Excellent organisational skills.
• Strong attention to detail and process discipline.
• High level of confidentiality and integrity.
• Able to complete tasks on time with minimal supervision.
• Strong time management skills.
• Professional communication skills (written and verbal).
• Stakeholder management and relationship-building ability.
• Problem-solving mindset.
• Ability to manage multiple deadlines simultaneously.
• High level of administrative accuracy.

Benefits

Please note if you don't hear from us within 3 weeks of your application, do consider your application unsuccessful.