[Hiring] IVR Technical Analyst/Business Analyst @Zensar

Role Description

• Minimum 3 years experience
• Ability to communicate with engineers on requirements and expected outcomes
• Familiarity with voice components and/or contact center practices/procedures
• IVR knowledge of call flows, automation, self service
• IVR, Complex ACD testing (both speech and DTMF)
• Ability to interpret system log files for research
• Experience with remote system support
• Smoke testing, System integration testing, regression testing
• Creation of functional requirements based on business/client/end user needs

Qualifications

• Minimum 3 years experience
• Ability to communicate with engineers on requirements and expected outcomes
• Familiarity with voice components and/or contact center practices/procedures
• IVR knowledge of call flows, automation, self service
• IVR, Complex ACD testing (both speech and DTMF)
• Ability to interpret system log files for research
• Experience with remote system support
• Smoke testing, System integration testing, regression testing
• Creation of functional requirements based on business/client/end user needs

Company Description

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do.

• At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
• Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City.
• We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized.
• We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.