[Hiring] IT Systems Trainer @IVC

Role Description

As an IT Systems Trainer, you’ll support veterinary practices and support teams to use key systems confidently, consistently, and effectively. You’ll deliver engaging virtual training, provide guidance on best practice workflows, and support practices through system changes and migrations.

You’ll work closely with Client Care teams, Clinical teams, and Practice Managers to ensure systems are being used in a way that enhances patient care, client experience, and operational efficiency.

Key Responsibilities

• Training & Support
  • Deliver virtual 1-to-1 and group training sessions to practice and support office colleagues
  • Facilitate live webinars across key systems including Merlin, Dayforce, Online Office, and Concur
  • Tailor training to different audiences including:
    • Client Care Teams
    • Clinical Teams
    • Practice Managers
  • Provide 2nd line support for Merlin process and usage queries
  • Coach colleagues on best practice system usage and support adoption of standardised processes
• Content Creation & Learning Materials
  • Create and maintain engaging learning resources including:
    • Quick Reference Guides
    • Webinar storyboards
    • Training videos
  • Ensure all training materials reflect real-world practice workflows and operational best practice
• Change & Project Support
  • Support Merlin migrations and site mergers before, during, and after implementation
  • Assist with the rollout of new system functionality and process improvements
  • Provide Go-Live and Post Go-Live support, including Hypercare
  • Help practices adapt positively to change and confidently challenge non-standard system usage where required

Qualifications

• Strong operational experience within veterinary practice settings
• Practical knowledge of systems such as:
  • Merlin
  • Dayforce
  • Online Office
  • Concur
• A strong understanding of practice procedures and workflows
• Excellent communication and coaching skills
• Experience delivering training in virtual 1-to-1, group, or webinar settings
• The ability to explain systems clearly to colleagues with varying levels of confidence and experience
• A pragmatic, organised, and solutions-focused approach
• Experience supporting change and managing resistance positively within busy environments
• The ability to manage multiple priorities and work to tight timelines

Who This Role Would Suit

• Senior Client Care Advisors
• Senior Veterinary Nurses
• Practice Managers
• Experienced practice colleagues who are known as “go-to” system users and informal coaches within their teams

What You’ll Bring

• A people-first approach with patience and empathy
• Confidence working independently and managing your own workload
• Flexibility and adaptability in a fast-paced environment
• A positive attitude towards change and continuous improvement
• The confidence to reinforce best practice and challenge poor habits constructively

Diversity, Equality, Inclusion and Belonging

At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.