[Hiring] Delivery Consultant @Insights Learning & Development Ltd

Role Description

Help organisations unlock their potential through exceptional learning experiences. If you're passionate about creating learning experiences that genuinely make a difference, this could be the role for you.

As a Delivery Consultant, you'll work directly with customers to deliver exceptional learning experiences that help organisations achieve their strategic objectives, build lasting capability, and realise measurable value from their investment in Insights.

Every workshop, coaching conversation and customer interaction is an opportunity to create impact and add value. You'll build trusted relationships with practitioners and senior leaders, strengthen confidence in the Insights portfolio, and help customers turn learning into meaningful action.

This is a customer-facing delivery role first and foremost, allowing you to do what you do best: facilitate engaging learning experiences, inspire change, and help customers achieve measurable outcomes. Alongside delivery, you'll contribute to the ongoing evolution of our learning ecosystem by sharing insights, capturing feedback and helping shape future learning experiences.

What you'll be doing

• Creating meaningful impact for customers
• Deliver engaging, relevant and impactful learning experiences that create real value for customers, facilitating both virtual and face-to-face sessions with confidence, gravitas and agility.
• Build credibility and trusted relationships with practitioners and senior leaders
• Help customers build capability, confidence and long-term success
• Ensure every engagement leaves customers clear on their next stage of development

• Deepening customer value
• You'll be naturally curious about your customers, taking time to understand their challenges, ambitions and opportunities.
• Build trusted relationships that strengthen long-term partnerships
• Identify opportunities to deepen impact beyond the immediate engagement
• Help customers understand the full value of the wider Insights portfolio
• Support practitioner development, confidence and product adoption
• Capture and qualify opportunities that support future customer growth
• Develop collaborative partnerships with our sales colleagues, providing feedback and debriefing opportunities following delivery sessions

• Shaping the future of learning at Insights
• Your experience in the room matters. You'll play a key role in helping us continuously improve how we deliver learning experiences.
• Deliver with agility and flexibility to ensure sessions deliver against outcomes and objectives
• Contribute to the improvement of learning materials and facilitation approaches
• Share practical facilitation insight and best practice with colleagues
• Capture customer and practitioner feedback, themes and learning observations
• Identify opportunities to improve future delivery and customer experience
• Collaborate across the business to strengthen learning experiences and customer outcomes
• Contribute to communities of practice and shared learning

Qualifications

• Customer-focused, with a genuine passion for creating meaningful outcomes
• Commercially curious, always looking for ways to deepen value and impact
• Professional and credible, able to build trust at every level
• Learning-oriented, continually reflecting, improving and sharing insight
• Collaborative, enjoying working across teams to achieve the best outcomes
• Confident in front of customers, bringing energy, presence and authenticity to every interaction
• Highly experienced in Insights Discovery, holding and maintaining an active certification with a commitment to continuous professional development

Requirements

• Delivering high-impact facilitation and learning experiences
• Building strong relationships with practitioners and senior stakeholders
• Translating Insights into practical, real-world application
• Spotting patterns and turning them into meaningful improvements
• Communicating clearly and influencing effectively
• Collaborating across teams and functions to drive incredible experiences and value
• Creating engaging customer experiences that leave a lasting impression

What success looks like

• Customers achieve their intended outcomes and realise measurable value
• Learning experiences generate strong feedback and advocacy
• Customers leave inspired, confident and clear on what's next
• Opportunities for further impact and growth are identified
• Your insights help improve future delivery, resources and learning experiences
• You contribute to a culture of learning, collaboration and continuous improvement across the business

Benefits

• 37 days holidays
• Discretionary Annual Bonus
• Private Medical Insurance/BUPA Menopause Plan
• Income Protection
• Pension Plan
• Health Cash Plan
• Life Assurance
• Electric Car Scheme
• Gym-flex
• Employee Giving
• My Advantage – Employee Discounts
• Critical Illness cover
• Employee Assistance Program
• Holiday purchase option
• Flexible working