[Hiring] IT Specialist @Homeland Language Services

Role Description

We are looking for an IT Specialist! (Remote - LATAM)

Join one of the leading and fastest-growing private interpreting companies in the United States! We are seeking a motivated, detail-oriented, work-from-home IT Specialist to support our technical operations and help ensure seamless service delivery.

• Provide technical support to interpreters, assisting with day-to-day issues related to internet connectivity, PC or headset setup, audio problems, and more.
• Supervise and monitor Mattermost channels, ensuring technical issues are addressed promptly and without delay.
• Collect and review system check pictures as part of the onboarding process for new hires.
• Perform maintenance tasks on HLS’ servers to ensure optimal performance and reliability.
• Set up emails and user profiles for our direct clients within the Boostlingo portal.
• Ensure our company website remains up-to-date, online, and functioning correctly.
• Provide technical assistance to clients through our HelpDesk line, resolving issues swiftly and effectively.

Qualifications

• University or college degree in IT or a related field is preferred.
• Advanced knowledge of end-user experience, with the ability to troubleshoot common technical problems.
• Experience with programming, server management, and/or website maintenance. (Preferred technologies: Linux, Ubuntu, Plesk, cPanel, PHP, and MySQL).
• Proficient in Next.js 15, TypeScript, Django Channels, PostgreSQL + Redis.
• Fluency in English (both written and spoken) is required.

Requirements

• Strong organizational skills, with the ability to multitask and manage competing priorities.
• Eagerness to learn and adapt to new technologies and processes.
• Excellent communication skills, both technical and non-technical, to effectively support interpreters and clients.
• Ability to work independently and as part of a remote team, demonstrating a high degree of self-motivation.

Benefits

• Work-from-home position. LATAM.
• Category: Independent Contractor.
• Competitive salary paid monthly in USD.

Company Description

Established in 2016, Homeland Language Services provides high-quality interpreting and translating services worldwide. With a team of over 500 professional interpreters and translators, we serve clients in 100+ languages across various industries, ensuring the best language services in today's fast-paced global business environment.

We invite you to explore our website to learn more about Homeland Language Services.

We look forward to welcoming you to our team!