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IT Service Management Process Owner @SIC Standard Insurance Company - 3000

[Hiring] IT Service Management Process Owner @SIC Standard Insurance Company - 3000

Mar 28, 2025 - SIC Standard Insurance Company - 3000 is hiring a remote IT Service Management Process Owner. 💸 Salary: $74,500 - $126,500. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The IT Service Management (ITSM) Process Owner is responsible for implementing, operating, and continuously improving IT processes within the IT environment. This role includes ownership, design, sponsorship, and education of the process, as well as ensuring adherence to the process across multiple providers.

  • Accountability and Coordination: Accountable to senior management for the proper design, execution, and improvement of processes, including defining Critical Success Factors (CSFs) and Key Performance Indicators (KPIs), coordinating resources, and promoting process awareness among stakeholders.
  • Monitoring and Communication: Monitor and review the execution of processes, manage outsourced Process Managers, update procedural documentation, and regularly communicate with stakeholders to identify new requirements or requested changes.
  • Process Improvement: Identify and implement process improvements, ensuring integration between processes and working with the IT Service Management (ServiceNow) tool owner for approved changes.

Qualifications

  • 3+ years of experience in Service Management, specifically in Change Management, Service Level Management, and Service Transition processes.
  • Experience using ServiceNow ITSM Pro suite.
  • Expertise in managed services environments, knowledge of IT functional areas, and experience in developing service level objectives and indicators.
  • ITIL V3 or V4 Foundation Certification is preferred.
  • Strong written, oral, and presentation abilities, experience maintaining process artifacts, working with offshore teams, and proficiency in PowerPoint and Excel.
  • Bachelor’s degree in technology or related field (PREFERRED).

Requirements

  • Customer Focus: Works to understand their concerns and collaborates on effective solutions.
  • Improvement Mindset: Continually seeks new ways to apply digital and non-digital solutions to drive innovation, efficiency, effectiveness, and transformation to create business/customer value.
  • Driving Success: Takes action, initiates activity, pursues ambitious goals with persistence and shows resilience in the face of obstacles and setbacks.

Benefits

  • A rich benefits package including a 401(k) plan with matching company contributions.
  • An annual incentive bonus plan.
  • Generous paid time off.
  • A supportive and responsive management approach.
  • Opportunities for career growth and advancement.
  • Paid time off to volunteer.
  • An employee giving program that double matches your donations to eligible nonprofits and schools.
  • Much more!

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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
IT Service Management Process Owner @SIC Standard Insurance Company - 3000
All others
Salary 💸 $74,500 - $126,500
Remote Location
USA
Job Type full-time
Posted Mar 28, 2025
Apply for this position Unlock 54,605 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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