[Hiring] IT Business Analyst @University of Southern California

Role Description

USC Finance's Business Services department is seeking an IT Business Analyst – Business Applications to administer and support enterprise Software-as-a-Service (SaaS) applications within its procure-to-pay (P2P) environment, including JAGGAER, Concur, and AppZen.

Reporting to the Senior IT Business Analyst, this position provides hands-on administration and support for Business Services' enterprise applications, including:

• Application configuration
• System monitoring
• Troubleshooting
• Testing
• Integrations
• Enhancements
• Business process support

The role serves as a functional bridge among Business Services, campus users, USC Information Technology Services (ITS), and application vendors.

Work Arrangement

• This is a remote opportunity.
• On rare occasions, the position may require on-site attendance based on business needs.
• The university reserves the right to modify the work arrangement based on business needs.

The Opportunity

This position offers the opportunity to take meaningful ownership of enterprise business applications supporting procurement and expense operations across USC. As a key member of the Business Services systems team, the IT Business Analyst – Business Applications will have a high degree of autonomy while partnering with university stakeholders, ITS, and solution providers to solve complex system and integration challenges.

The role also provides exposure to evolving financial technologies and business processes. This opportunity is well suited for an application professional who enjoys:

• Hands-on system administration
• Problem-solving
• Cross-functional collaboration
• Seeing the impact of their work across a large university environment

Key Accountabilities

• Administers, monitors, and supports enterprise SaaS and cloud-based business applications, including serving as the system administrator for solutions within Business Services P2P portfolio.
• Monitors application health and error queues, investigates failed or stuck transactions, and helps ensure applications and integrated systems are operating and communicating effectively.
• Troubleshoots application, access, transaction, and integration issues.
• Prioritizes and responds to application support requests received through ServiceNow, email, and other support channels.
• Administers application configurations and coordinates system enhancements, upgrades, testing, and other SaaS administration activities.
• Partners with USC’s Information Technology Services (ITS) organization, solution providers, consultants, and university stakeholders.
• Gathers and translates business requirements into application solutions.
• Develops test scripts, executes testing and user acceptance testing (UAT), documents results, and identifies and tracks defects through resolution.
• Identifies opportunities to improve and automate business processes and application functionality.
• Provides application guidance, training, and support to campus users.
• Collaborates with colleagues both within and without Business Services in support of enterprise-wide initiatives.
• Performs other related duties as assigned or requested.

Work Schedule

• The regular work schedule for this position is Monday through Friday, 8:00 a.m. to 4:30 p.m. PST.
• Occasional availability outside of regular working hours may be required to support system upgrades or other business needs.
• Overtime may be available based on business needs.

Minimum Requirements

• One year of hands-on experience administering and/or supporting SaaS, cloud-based, or other enterprise business applications.
• Experience supporting applications or solutions that support procure-to-pay (P2P) and/or travel and expense processes.
• Demonstrated ability to troubleshoot enterprise application issues.
• Ability to coordinate application issue resolution with business stakeholders, IT teams, software vendors, and/or other technical partners.
• Experience supporting application enhancements, upgrades, testing, and/or system changes.
• Strong communication, problem-solving, organizational, and customer service skills.
• Ability to work independently, manage competing priorities, collaborate across teams, and maintain strong follow-through and attention to detail.

Preferred Requirements

• Bachelor’s degree in management information systems or a related field.
• Two or more years of experience administering and supporting enterprise SaaS and/or cloud-based business applications.
• Experience administering JAGGAER or a comparable procure-to-pay application.
• Familiarity with Concur and/or AppZen.
• Background supporting system integrations within an enterprise application environment.
• General understanding of on-premise and cloud-based application architectures.
• Knowledge of procure-to-pay business processes.
• Experience supporting travel and expense management solutions.
• Experience working in a higher education environment.

Employee Benefits

USC offers a wide variety of benefits and programs that support our staff and their families, advocating work-life balance and employee well-being.

• The hourly rate range for this position is $43.27 – $46.00.