[Hiring] IT Application Support Analyst @BHCC Bright Horizons Children's Centers, LLC
Mar 26, 2025 - BHCC Bright Horizons Children's Centers, LLC is hiring a remote IT Application Support Analyst. 💸 Salary: $37,000 part-time salary. 📍Location: USA.
Role Description
The IT Application Support Analyst supports the continued development and maintenance of the web application for EdAssist clients. This role will perform second level application troubleshooting, issue resolution and root cause analysis and will assist in technical implementation of new clients. This is a part time, Remote position available in the United States, working 20 hours a week.
- Implement and support medium-to-large scale projects while working directly with technical and functional business teams
- Triaging and/or resolving issues as a member of the Application Support team
- Work with external vendors to troubleshoot and resolve internal applications
- Design and implement Steady State support tools for day-to-day maintenance of the EdAssist tool
- Assist in creation of application troubleshooting documentation
- SLA Management and Enforcement with consistent delivery of excellent customer service
- Respond to client service requests that range from ad-hoc reporting using SQL Server Reporting Services to system enhancement requests that require opening a ticket for system development
- Support payroll and data validations for multiple clients to ensure accurate data is being reported
- Validate interface transmissions and the execution of various batch processes
- Configure, validate and deploy the Single Sign On (SSO) functionality using SAML
Qualifications
- Bachelor’s Degree in Computer Science, a related field, or equivalent education
- Background in providing technical application support for web applications
- Excellent communication skills, ability to communicate with a wide variety of people both written and verbal
- Previous experience in troubleshooting application-related problems
- Strong analytical skills
- 3+ years of SQL development experience
- ETL: SQL Server Integration Services
- SSRS and SSIS package development
- Single Sign On: SAML (1.1, 2.0)
- AES Security/Encryption: PGP, RSA Cryptography
- Databases: SQL Server 2008/2012
- Design Tools: Microsoft Visio
- Productivity Tools: Microsoft Word, Excel, PowerPoint
Requirements
At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
- New employees in this role receive 1 hour of sick time per 30 hours worked if hired in Washington state, and sick leave as specified by local law if hired in other locations
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$37,000 part-time salary
|
Remote
Location
USA
|
|
Job Type
part-time
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Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
