[Hiring] Invoice Specialist II @Aflac, Incorporated

Role Description

We’ve Got You Under Our Wing. We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Knowledge of principles and processes for providing customer and personal services; this includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Excellent comprehension, writing, and grammar skills and strong research, mathematical, and reasoning abilities
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Skill in giving full attention to what other people are saying; taking time to understand the points being made; asking questions as appropriate
• Skill in understanding the implications of new information for both current and future problem solving and decision making
• Skill in using mathematics to solve problems
• Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products
• Skill in managing one’s own time and the time of others and actively looking for ways to help people

Qualifications

• High School Diploma or Equivalent
• 2 years of work-related experience
• Or an equivalent combination of education and experience

Requirements

• Under general supervision, performs routine tasks; follows standardized procedures or instructions to resolve most questions and problems, and refers only the most complex issues to more experienced team members; serves as a resource to others in resolving problems and issues
• Performs policy maintenance changes, handles policy inquiries, and obtains additional policy information; analyzes and handles service requirements from various sources associated with complex accounts; calls or sends letters to request additional information or confirm action; researches customer correspondence, account invoices, and payment history; determines the disposition of funds not paid as billed or allocated with appropriate suspense account
• Reconciles and services account payments from sensitive and complex accounts; reviews incoming customer requests and logs required data into tracking system; records disposition of outstanding customer requests on weekly tracking reports
• Communicates with payroll accounts, policyholders, associates, coordinators, and various departments to obtain additional information or confirm changes
• Performs other duties as required

Benefits

• The salary range for this job is $35,000 to $45,000.
• In addition to the base salary, we offer an array of benefits to meet your needs including:
• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays
• Up to 20 days PTO to be used for any reason
• State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
• Other leaves of absence, if eligible
• Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.