[Hiring] Investigation Specialist @Amazon

Role Description

Amazon is seeking Investigation Specialists for its Seller Experience Protection Operations (SEPO) team in Gdańsk, Poland. SEPO is a critical function within Amazon's Perfect Order Experience (POE) organization, dedicated to protecting the integrity of the marketplace by investigating and eliminating online e-commerce risk. This position involves working in a rotating shift system, which may include Saturdays, Sundays, night shifts, and on-call duty.

Key job responsibilities include, but are not limited to:

• Research and evaluate facts surrounding seller transactions to identify potential violations or irregularities.
• Take appropriate action on investigated transactions based on established standard operating procedures and available tools.
• Document all actions thoroughly by providing detailed and accurate annotations.
• Communicate with external customers via phone or email throughout the investigation process.
• Collaborate with internal teams and peers in person, via email, annotations, and phone during and following investigations.
• Analyze issues and leverage available resources to reach effective resolutions.
• Systematically escalate problems or variances in information to the relevant owners and teams in accordance with established processes and standards.
• Engage with internal and external stakeholders to ensure alignment and timely resolution.
• Interpret performance metrics and create analyses to support and drive business goals.
• Meet predetermined productivity targets and quality standards consistently.

Qualifications

• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Proficiency in English both written and spoken (C1 level in the Common European Framework of Reference, CEFR).
• Proficiency in Dutch both written and spoken (C1 level in the Common European Framework of Reference, CEFR).

Requirements

• Bachelor's degree with at least 1 year of relevant experience.
• Experience managing investigations or fraud programs in a professional setting (or equivalent).
• Excellent interpersonal skills, with the ability to communicate complex issues clearly and accurately to both internal and external stakeholders.
• Demonstrated ability to work independently and make sound investigative decisions with minimal guidance.
• Strong problem-solving and analytical skills, including the ability to recognize non-obvious patterns.
• Exceptional customer-handling and conflict-resolution skills, with a focus on quality and customer experience.
• Demonstrated ability to analyze problems logically and think critically.
• Self-disciplined, diligent, proactive, and detail-oriented.
• Strong organizational skills with the ability to effectively prioritize multiple tasks of competing urgency.
• Proven ability to maintain productivity and meet department standards while managing competing deadlines.
• Demonstrated track record of exceeding performance expectations and delivering individual contributions.
• Ability to maintain high levels of confidentiality and adhere to data security standards.

Benefits

• Company discretionary, supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), commuter benefits where applicable, and the Employee Assistance Program (private and confidential counselling and referral service to support health and well-being).
• The minimum base pay for this position is PLN 4,808.33 monthly.