[Hiring] Interface Specialist @eTeam

Role Description

This position is responsible for the development, implementation, and support of interfaces between Quest Diagnostic applications and customer applications or Quest Lab Systems to Quest Laboratory instruments.

• Performs and facilitates research and testing, providing overall project leadership to ensure interfaces conform to the Quest HL7 standards.
• Responsible for multiple implementations or conversion projects.
• Participates in information gathering for interface requirements.
• Educates and directly interacts with stakeholders to help them understand the benefits and limitations of their specific EMR/LIS-Interface during implementation.
• Provides direct interaction with client and client’s vendor.
• Designs and oversees interface implementation project plan.
• Responsible for providing project status updates.
• Will provide communications such as go-live notices, support documentation, and operational checklists to our internal organization relative to any new or change to existing client interface.
• Implementation of communication scripts and protocols to include dialup, VPN, and frame and web services.
• Provides 3rd tier support (as defined in the Support SOP) to EMR/LIS-Interface related problems.
• Provides post implementation support.
• Responsible for escalating implementation and support issues to appropriate persons or groups for resolution.
• Coordinate user-group sessions with EMR/LIS-Interfaced clients and internal staff to provide a forum for exchange of ideas to improve the overall delivery of our services.
• Meets productivity requirements for this position.

Qualifications

• HL7 (Health Level 7) implementation experience required.
• EMR (Electronic Medical Records) and LIS (Lab Information System) software experience required.
• Interface project implementation experience required.
• Interface project testing experience preferred/helpful.
• Interface project go-live experience required.