[Hiring] Trade Specialist @Fortive

Role Description

ServiceChannel is seeking skilled tradespeople to enhance the SC Managed program and evolve our "Facility Management as a Service" offering. Joining the SC Managed Facility Services team as a Trade SME, you will specialize in one or more trades such as HVAC/R, electrical, plumbing, or general maintenance while also taking on varied roles—from strategic planning to hands-on tasks—adapting to the team's daily needs. This role involves providing top-notch facilities support to clients in the convenience store/fuel, grocery/supermarket, restaurant, and retail sectors. We are looking for a collaborative individual who is adaptable, capable of juggling diverse responsibilities, and adept at devising innovative solutions to emerging challenges.

Where you’ll make an impact:

• You will drive results in developing the SCM Solution by taking ownership of both provider and client success through the SCM Trade Specialist solution.
• Team members will leverage ServiceChannel's software tools and established process flows to provide a high level of trade repair expertise to our Managed Clients.

Key Responsibilities

• Review all proposals submitted within your trade expertise to ensure accuracy for our clients related to the customers repair need and adhere to proposal submission SLAs.
• Focus on labor hours, parts, material mark-up, etc. so our goal of most transparent pricing for our clients is fulfilled.
• Strong attention to detail in comparing the problem description vs. providers' diagnosis and recommended scope of work for repair resolution to ensure the solution fits the need.
• Collaborate with internal teams during RFPs to ensure all questions are answered clearly and accurately.
• Use trade knowledge and background to evaluate complicated work tasks for clients with multiple locations requiring service or projects.
• Review all work where the scope goes beyond normal repairs or established not to exceed (NTEs) and provide timely approvals.
• Update and document work order information in a timely fashion throughout the work order’s lifecycle.
• Collaborate with internal teams during client meetings and presentations.
• Learn and apply the standard operating procedures as well as identifying ways to improve them.
• Present the value of the trade specialist team to clients during regular business reviews.
• Attend client or provider meetings as needed for trade expertise.

Qualifications

• 5+ years of experience in HVAC/R, plumbing, electrical, and general contracting/handyman services, painting, flooring, roofing for commercial spaces such as grocery stores, restaurants, and retail outlets.
• Proficient in building relationships with diverse teams, clients, and providers through an easygoing interpersonal approach.
• Excellent communication skills, both verbal and written.
• Proven data analysis and presentation abilities for various audiences, including executive level.
• Solid prioritization with multitasking capabilities.
• Experience or readiness to create and deliver presentations alongside Facility Coordinators.
• Background in Customer Service.
• Strong attention to detail.
• Innovative and resourceful mindset, especially in uncertain scenarios.
• Proficient in Microsoft Office Suite and SaaS platforms.

Preferred Skills & Experience

• Experience and/or familiarity with ServiceChannel.
• Facility Management Services or IFM.
• Trade Certifications a plus.

Benefits

• Generous medical, dental, and vision insurance.
• Life insurance.
• 401k with match.
• Flexible time-off policy.
• Paid parental leave.
• Amazing ServiceChannel team.