[Hiring] Integration Support Specialist @Precise Resource

Role Description

Our client is a powerhouse quietly transforming how banks and credit unions connect with their customers across mobile, in-branch, and online, regardless of their core system. This role will be ideal for someone looking to grow into a technical integration career.

• Provide Tier 2 support for Fintech partners and clients using our Developer Hub and APIs.
• Respond to support tickets within defined SLAs, ensuring timely and accurate resolutions.
• Troubleshoot API-related issues and escalate complex problems to Integration Engineers as needed.
• Assist with onboarding new Developer Hub users and guide them through documentation and setup.
• Collaborate with Integration Engineers to stay up to date on connectivity technologies and best practices.
• Contribute to internal knowledge bases and support documentation.
• Participate in cross-training to build foundational knowledge in SSO (SAML, OIDC), RESTful APIs, and other integration technologies.
• Support QA and testing efforts for internal tools and processes as needed.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience.
• Familiarity with RESTful APIs and basic troubleshooting techniques.
• Exposure to SSO technologies (SAML, OIDC) is a plus.
• Strong problem-solving and communication skills.
• Ability to manage multiple support requests and prioritize effectively.
• Eagerness to learn and grow in a technical environment.
• Experience in a SaaS or Fintech support role is preferred but not required.