[Hiring] Intake Paper Support Coordinator @New York Life

Role Description

The Intake Paper Support Coordinator provides operational and administrative support to the Intake Paper Team by managing daily reports, coordinating claim processing activities, supporting Cognizant operations, and maintaining critical tracking logs. This role ensures work is distributed accurately, escalations are addressed promptly, and operational processes are completed efficiently to support service level expectations.

• Generate and distribute daily morning reports and other operational/process reports.
• Coordinate the transfer of claims to the Cognizant team for processing.
• Manage re-fax requests and ensure documents are routed appropriately.
• Maintain the Intake Master Log, including transferring completed items to the regular production log.
• Scrubbing email subject lines to track all incoming new claim submissions.
• Respond to and resolve Cognizant escalations, collaborating with internal partners as needed.
• Assist with processing operational reports and monitoring workflow.
• Conduct research and make outbound calls related to Account Not Listed claims to obtain or verify required information.
• Enter and maintain Business Continuity Plan information accurately and timely.
• Support Intake operations by assisting with email management, workflow coordination, and process improvements.
• Perform additional operational support duties as assigned to maintain efficient department workflows.
• Maintain established service-level expectations and turnaround times for claim processing.

Qualifications

• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong attention to detail with a focus on accuracy.
• Ability to research issues and resolve problems independently.
• Proficient in Microsoft Outlook, Excel, and other business applications.
• Ability to collaborate effectively with onshore and Cognizant teams.
• Customer-focused mindset with a commitment to operational excellence.

Requirements

• Organization and Planning
• Attention to Detail
• Communication
• Problem Solving
• Teamwork and Collaboration
• Accountability
• Adaptability
• Time Management

Benefits

• Full package of benefits for employees.
• Unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
• Refinement and addition of benefits based on employee feedback.