[Hiring] Intake Officer @Return to Life Without Barriers

Role Description

As the Intake Officer – Child, Youth & Family, you'll coordinate referrals, placement matching and intake processes for children and young people entering our care.

• Work collaboratively with operational teams, carers and external stakeholders.
• Identify safe, appropriate placements that meet each child's individual needs.
• Ensure referrals are managed efficiently and placement decisions are informed by best practice and CARE therapeutic principles.
• Support carers with the information and assistance they need during the placement process.

This is a full-time, maximum-term contract until 8 January 2027 and is a work-from-home opportunity that can be based anywhere in Queensland.

Key Responsibilities

• Coordinate referral, intake and placement matching for children and young people entering care.
• Facilitate placement matching meetings and collaborate with Operational Managers, Therapeutic Practitioners, Cultural Support Planners, Carer Assessment & Engagement teams and other key stakeholders.
• Gather, assess and document referral information to support informed placement decisions and service allocation.
• Support carers through the initial stages of placement by providing relevant information about children's needs, routines, health and family connections.
• Ensure placement decisions align with the CARE therapeutic framework and the Aboriginal and Torres Strait Islander Child Placement Principles where applicable.
• Manage funding applications relating to enhanced placements and additional support services.
• Maintain accurate client, placement and carer records across internal and external systems.
• Monitor placement capacity, vacancies and placement agreements while ensuring all documentation meets contractual and legislative requirements.
• Develop strong relationships with internal and external stakeholders to deliver responsive, high-quality service outcomes.
• Contribute reporting and referral data to support service planning and carer attraction strategies.

Qualifications

• A relevant Bachelor's Degree, preferably in Social Work, Social Welfare or Psychology.
• Demonstrated experience within Child Protection, Out of Home Care or Child, Youth & Family Services.
• Experience coordinating placements or managing placement risk within family-based and/or residential care.
• Sound knowledge of the Queensland Child Protection system.
• Understanding of the impacts of trauma, abuse, neglect and family separation on children and young people.
• Experience working collaboratively across multidisciplinary teams while managing competing priorities.
• Strong written and verbal communication skills with the ability to build effective stakeholder relationships.
• Experience using client management systems and Microsoft Office applications.
• Excellent organisational skills, attention to detail and the ability to work autonomously.
• Current Australian Driver Licence.
• Successful candidates will be required to complete all relevant probity checks, including a National Criminal History Check and Working with Children Check where applicable.

Benefits

• Monthly Rostered Day Off (RDO)
• Work from home flexibility
• Salary packaging benefits to increase your take-home pay
• Ongoing learning and professional development
• Career progression across one of Australia's largest social purpose organisations
• Supportive and collaborative team culture
• Employee wellbeing and recognition programs

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Joelene at [email protected] .

Applications will be reviewed as they are received, and the advertisement may close earlier if a suitable candidate is identified. Current application closing date is midnight Sunday 4th October.