[Hiring] Intake Agent @Theranica USA, Inc.

Role Description

As a Nerivio Intake Agent, you will be integral in the build of Theranica’s prescription intake function in the U.S. under the direction of the Head of Operations and the Intake Coordinator. You will be responsible for receiving incoming prescriptions, reviewing them for completeness and coverage alignment, and routing them to the appropriate dispense partner based on payer coverage and predefined business rules.

This role is both operational and patient-facing. You will work closely with healthcare provider offices, patients, and distribution partners to ensure accurate, complete, and timely prescription processing.

This is a unique opportunity to be a part of a team that is growing a critical function from the ground up and directly impact patient access and operational efficiency.

Key Responsibilities

• Receive and review prescriptions for completeness, coverage criteria, and documentation requirements.
• Conduct patient outreach to confirm insurance benefits, explain coverage details, and collect patient financial responsibility (copays, deductibles, coinsurance) in accordance with compliance guidelines.
• Route prescriptions to the appropriate dispense partner based on payer coverage, benefit design, and internal allocation rules.
• Proactively follow up with provider offices when documentation or required clinical information is missing.
• Communicate with patients, provider offices, and dispense partners to resolve intake issues and accelerate time-to-ship.
• Assist in development and implementation of intake SOPs, workflows, quality controls, and escalation pathways.
• Ensure compliance with HIPAA, payer requirements, and internal data security standards.
• Provide feedback to management of daily intake practices and procedures for scalability.
• Partner cross-functionally with Revenue Cycle, Market Access, Sales, Customer Support, and Operations to continuously provide excellent intake performance and patient experience.

Qualifications

• 2+ years of experience in DME, medical device intake, medical billing intake, or healthcare operations as a team lead with demonstrated increases in responsibility in prior roles.
• Understanding of insurance verification and medical benefit workflows.
• Previous experience using Parachute Health Platform or other ePrescribing platforms.
• Experience conducting patient benefit investigation and collecting patient responsibility.
• Experience communicating directly with provider offices and patients.
• Ability to interpret prescriptions, clinical documentation, and payer requirements.
• Strong organizational skills and attention to detail.
• Experience building or improving operational workflows and SOPs.
• Comfortable working in a fast-paced, high-growth environment.
• Travel up to 10%+

Benefits

• Be part of a global team redefining migraine treatment with innovative technology.
• Market-informed salary structure with performance incentives.
• Comprehensive benefits (health, dental, vision, 401k).
• Flexible work arrangements.