[Hiring] INSURANCE ADMINISTRATOR @hammerjack

Role Description

Join a growing insurance team as the organised backbone behind policy renewals, data accuracy, and client account administration.

Own the details behind smooth renewals. You’ll prepare renewal data, maintain trackers and registers, support debtor follow-ups, and collate insurer quotes—keeping every account accurate, compliant, and ready for the Account Executives.

Key Responsibilities

• Prepare for renewals:
  • Set up the monthly spreadsheet, download and draft pre-renewals, collect renewal data, and update systems so documentation is complete before handover to Account Executives.
• Maintain filing and compliance:
  • File pre-renewals, policy documents, endorsements, and account manager correspondence in line with compliance standards.
• Manage spreadsheets and reporting:
  • Keep renewal trackers, quote registers, and debtor spreadsheets up to date for internal reporting.
• Support debtor management:
  • Track overdue accounts, update debtor lists, prepare follow-up reminders, and flag overdue items to Account Executives.
• Coordinate insurer quotes:
  • Request and collate quotes for commercial and domestic policies, then format them into comparison tables for Account Executive review.
• Provide general administrative support:
  • Assist with internal reporting, task management, and operational efficiency projects as needed.

Qualifications

• 3+ years of experience in an administration and/or data processing function; non-voice experience in financial services, health insurance, telco, or debt recovery/management is highly valued.
• Excellent, fluent written and verbal English, with strong attention to detail.
• Quick to pick up new concepts, follow instructions, and work autonomously; experience working remotely is desirable.
• Competent with O365, MS Outlook, Excel, and similar standard applications; training is provided on role-specific platforms.
• A quiet home office separate from living areas, with reliable high-speed internet and electricity plus back-ups for both.
• Based in the National Capital Region/Metro Manila or Central Luzon and nearby areas; able to pass an NBI/Federal Police clearance check.

Benefits

• Recognised by Great Place To Work:
  • Ranked #8 Best Workplace in the Philippines and #3 Best Workplace in IT-BPM in the Medium category for 2026.
• Work That Fits Real Life:
  • Roles aligned with Australian and US clients, with day and night shift options plus WFH, hybrid and office-based setups depending on the role.
• Room to Grow:
  • Structured onboarding and ongoing Learning & Development programs that help employees build skills, strengthen capability and prepare for broader responsibilities.
• Health Cover From Day 1:
  • Health insurance coverage from Day 1 plus dependent coverage, giving employees and their families added peace of mind from the start.
• Clear Pay, Clear Expectations:
  • Compensation aligned with the role and experience, supported by clear responsibilities and expectations from the outset.
• Work That Connects You to the Client:
  • Work directly with international businesses as part of a dedicated team that operates as an extension of their business.
• Support Beyond Day 1:
  • Our People & Culture and support teams stay involved beyond onboarding, providing day-to-day guidance, employee support, engagement and recognition throughout the employee experience.
• Plus the everyday extras:
  • Modern workspaces, complimentary onsite meals, flowing coffee and drinks at our café bar, additional time off and tenure incentives.