[Hiring] Insurance Account Specialist @ReSource Pro

Role Description

ReSource Pro is seeking an Insurance Account Specialist to process elementary insurance tasks and be responsible for meeting quality, quantity, and time deadlines. This position will be responsible for operating within the clients' systems and following established guidelines and procedures. This position will follow ReSource Pro's Information Security policies/guidelines.

In this role, you will:

• Respond to customer inquiries via phone/email and complete routine insurance tasks in the Agency Management System
• Support Sr. Specialists and Account Managers by proactively processing service-related issues
• Collaborate with offshore Service Delivery Teams on client work and provide feedback to offshore teams
• Independently operate client and carrier systems and process routine insurance tasks; Document work in client/company database
• Follow established procedures to meet quality SLAs while maintaining security policies/standards
• Collaborate with coworkers and supervisors to meet client needs and contribute to achievement of internal team goals

Qualifications

• High School Diploma or equivalent
• Current Property and Casualty License preferred (required to obtain within 30 days of hire)
• Professional customer service and/or processing experience required
• 2+ years insurance experience required (personal lines, commercial lines, life & health, etc.)
• Fluent in Microsoft Office products (Word and Excel)
• Process-focus and strong attention-to-detail
• Technological proficiency - ability to learn, utilize, and navigate a variety of client and internal systems

Benefits

• Generous PTO plan with paid holidays + floating holidays
• 100% paid Employee Healthcare on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• 401k with employer match, vested on Day 1
• Opportunity to work for a growing, global organization
• Ability to engage with clients and internal partners to make an impact
• Organization-wide focus on growth and development

Interview Process

To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom. The standard interview process includes:

• Behavioral interview with Talent Acquisition
• Online talent assessment
• Hiring Manager interview
• *Additional interview steps may be added depending on the position or if further evaluation is needed.