[Hiring] Installation Coordinator @Vestige

Role Description

We are seeking a highly organized, detail-oriented Installation Coordinator to join our Hardware Operations team. In this role, you will be the central point of coordination for vehicle technology installations, managing projects from initial customer contact through successful completion. You'll work closely with customers, field technicians, warehouse teams, Support, and internal operations to ensure every installation is properly planned, scheduled, executed, and documented.

This is an excellent opportunity for someone who enjoys managing multiple moving parts, solving problems, building strong working relationships, and seeing projects through to completion.

If you're the person who keeps everything organized, anticipates problems before they happen, and takes pride in getting things done right the first time, we want to talk with you.

What You'll Own

• Installation Planning & Coordination:
  • Manage multiple vehicle installation projects simultaneously, from initial kickoff through final closeout.
  • Coordinate with customers to confirm vehicle information, installation locations, site requirements, and scheduling availability.
  • Verify installation scope, equipment requirements, and job details before scheduling technicians.
  • Coordinate installation appointments, customer communications, and project timelines.
• Technician & Field Operations:
  • Assign technicians based on technical capabilities, geographic location, availability, cost, and project requirements.
  • Ensure technicians have clear instructions, accurate job information, and the equipment necessary for successful installations.
  • Coordinate installation kickoffs and provide support to technicians working onsite.
  • Troubleshoot scheduling conflicts, equipment challenges, and other operational issues to keep projects moving.
• Documentation & Operational Accuracy:
  • Maintain accurate installation tickets, vehicle information, project status, and customer records using Monday.com, Salesforce, DMP, and other approved systems.
  • Collect and review installation worksheets, photographs, and required vehicle documentation.
  • Ensure completed installation records are accurate and submitted to Support for timely closeout.
  • Provide clear job-completion summaries and maintain visibility into outstanding activities.
• Customer Experience & Cross-Functional Collaboration:
  • Serve as a dependable point of contact for customers throughout the installation process.
  • Communicate proactively regarding schedules, installation progress, changes, and issue resolution.
  • Partner with warehouse teams to coordinate equipment preparation and deployment readiness.
  • Assist with technician and customer invoice questions, RMAs, removal and reinstall estimates, pilot programs, and larger fleet deployments.
• Continuous Improvement & Technology:
  • Identify opportunities to streamline scheduling, documentation, status tracking, and follow-up activities.
  • Leverage approved AI, automation, and technology tools to improve operational efficiency and accuracy.
  • Help strengthen processes that improve installation quality, customer satisfaction, and team productivity.

Qualifications

• Experience coordinating field services, vehicle installations, fleet operations, or similar multi-location projects.
• Proven ability to manage multiple active projects while maintaining accurate records and meeting deadlines.
• Strong organizational skills, attention to detail, and consistent follow-through.
• Excellent written and verbal communication skills with customers, technicians, and internal stakeholders.
• Experience coordinating schedules, resolving operational challenges, and managing changing priorities.
• Ability to work independently, exercise sound judgment, and take ownership of assigned responsibilities.
• Comfort working with work-management systems, customer records, and digital documentation.

Requirements

• Experience with Monday.com, Salesforce, DMP, or comparable project and customer management systems.
• Familiarity with vehicle electronics, GPS tracking systems, onboard cameras, tablets, routers, or related fleet technologies.
• Experience supporting field technicians or coordinating equipment installations across multiple locations.
• Exposure to transit technology, fleet management, transportation operations, or similar industries.
• Experience improving workflows through automation, technology, or process improvements.

Benefits

• Remote Opportunity: Work remotely within the United States while collaborating with a nationwide team.
• Competitive Compensation: $20.00 to $24.00 per hour.
• Comprehensive Benefits: Medical, dental, and vision coverage, 401(k) with company match, paid time off, paid holidays, and a paid Volunteer Day.
• Meaningful Impact: Support technology deployments that help transportation providers deliver safer, more reliable services.
• Career Growth: Build valuable experience in field operations, technology deployment, customer coordination, and process improvement.
• Collaborative Culture: Join a team that values accountability, problem-solving, continuous improvement, and getting results.

Company Description

Transit Technologies is transforming public transportation through innovative software, intelligent fleet technology, and mobility solutions that help transportation organizations operate more efficiently, improve safety, and deliver better experiences for the communities they serve. Our technology supports more than 4,000 customers and helps enable over 100 million rides annually.