[Hiring] Infor BPCS @Informatic Tech

Role Description

• Provide Level 2/Level 3 support for Infor BPCS applications.
• Troubleshoot and resolve incidents, service requests, and production issues.
• Support Supply Chain and Demand Planning business processes.
• Analyze application defects and coordinate fixes with technical teams.
• Work closely with business users with overlap during North America business hours.
• Support testing, deployments, and enhancement requests.
• Participate in on-call and critical issue resolution activities as needed.
• Hands-on experience with Infor BPCS.
• Strong understanding of Supply Chain, Inventory, Demand Planning, Procurement, and Order Management processes.
• Experience in ERP application support and incident management.
• Ability to analyze functional issues and coordinate with technical teams.
• Good communication and stakeholder management skills.
• Experience working with offshore-onshore support models.

Qualifications

• Preferred Skills

Company Description