[Hiring] Industry Strategist @Salesforce

Role Description

The Director/Senior Director, Industry Strategist joins our Global Life Sciences Acceleration Hub, combining deep industry insight with implementation expertise. This person is a recognized subject-matter expert on the life sciences ecosystem, with a focus on commercial pharma but not exclusive to it. They drive implementation success, insights, and velocity across both Salesforce-led and partner ecosystem-led programs, ensuring our accelerators and delivery artifacts translate real customer business processes into usable, adopted product capability. They also inform global GTM strategy and help educate Sales, Industry Advisor, and Services Sales teams on the GTM playbook, a meaningful contribution to the role but not its primary measure of success. This is a senior, high-visibility role requiring executive presence, sound independent judgment, and the ability to operate with significant autonomy.

Key Responsibilities

• Set the industry point-of-view strategy on trends, regulatory shifts, and competitive positioning across the life sciences ecosystem.
• Partner with product, engineering, customer success, and sales leadership to map customers' business processes and business journeys against product capabilities.
• Map customers' user personas to product capabilities, defining business processes for key customer personas, and ensuring reusable templates exist to implement against these personas at scale.
• Guide the Acceleration Hub's builder teams to create the right usable, adoptable industry accelerators and delivery artifacts.
• Serve as a trusted, senior voice with customers throughout their implementation journey.
• Coach partners and internal Salesforce consultants on industry best practices.
• Partner with Business Value Services to shape business value narratives and translate that output into measurement frameworks.
• Connect customer and ecosystem insight to future product direction.
• Contribute industry and implementation insight to global GTM strategy.
• Collaborate with product marketing to shape industry-specific value propositions and enablement content.
• Represent the company as an external thought leader.
• Own reporting on implementation velocity, adoption of accelerators, and delivery insights.
• Deliver polished, high-impact updates to internal leadership and external customer executives.

Qualifications

• 10+ years of experience in life sciences/commercial pharma with deep domain expertise (12+ preferred for Senior Director).
• Extensive experience implementing CRM solutions in commercial pharma.
• Demonstrated ability to map ecosystem roles/personas to product and technical capabilities.
• Deep working knowledge of life sciences regulatory requirements.
• Track record leading or advising implementation programs in a strategist, consulting, or product ownership capacity.
• Experience coaching consultants, partners, or sales teams.
• Strong executive presence and ability to synthesize complex industry dynamics.
• Comfortable moving fast and driving decisions with incomplete information.
• Experience with Salesforce or similar CRM/forecasting tools a plus.
• Excellent written and verbal communication skills.

What Success Looks Like

• Improved implementation velocity and success across SF-led and partner ecosystem-led programs.
• High adoption of industry accelerators and delivery artifacts by builder and delivery teams.
• Recognized as a trusted, challenging industry voice internally and externally.
• Partners, internal consultants, and sales teams measurably better equipped to communicate value.
• Field and customer insight demonstrably shaping the product roadmap.
• Meaningful contribution to global GTM strategy and playbook education.

Benefits

• Time off programs.
• Medical, dental, vision, and mental health support.
• Paid parental leave.
• Life and disability insurance.
• 401(k) plan.
• Employee stock purchasing program.