[Hiring] Incident Response Director @Veeam Software

Role Description

We have created a new standard in ransomware incident response and need a leader to help us take our client experience to the next level. We are looking for an experienced incident response operator / leader to help us continue to shape our product and service. Your work will help companies from around the world recover from cyber-attacks. We want you to play a major part in raising the bar as we continue our growth.

• You will handle incident response cases.
• You will own the customer experience from onboarding through case closed.
• You will provide guidance to clients seeking visibility on how their cases will progress.
• You will negotiate with cyber criminals and manage financial operations associated with settlements.
• You will interact with our commercial partners and our partners in law enforcement.
• You will be responsible for following and improving our operations compliance procedures.
• Our case operations and the efficiency of our throughput are in your hands.
• You will have the opportunity to travel and speak on behalf of the company to clients and at industry gatherings.

Qualifications

• You are passionate about ensuring clients have an amazing experience.
• You have the ability to abstract operational patterns, bottlenecks, and conjure both process and technology solutions that improve customer experience and internal efficiency.
• You are willing to roll up your sleeves and play individual contributor when necessary, but are also keen to grow and scale a team.
• You have experience in incident response operations.
• You are interested in building a product and contributing by distilling customer experience and feedback to ensure the right features get prioritized.
• You are data driven by default.
• You understand and respect proper controls, regulations, and policies that guide operational success.
• You are a clear and articulate communicator with customers and your co-workers alike.
• You understand how to manage a project and communicate with stakeholders.
• You enjoy cultivating internal relationships and are comfortable giving and receiving candid feedback when it comes to performance.
• Experience in cyber incident response within the private sector.
• At least 1 year of management experience.
• Experience recruiting and building a team.
• Cyber security qualifications / certifications.

Benefits

• 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.
• Private medical, dental, and vision insurance with dependent enrolment.
• Life insurance with enhanced coverage and global 24/7 protection.
• Income protection after 26 weeks, covering a portion of salary.
• Defined contribution pension plan with employer match.
• Worldwide travel insurance for business and leisure, with option to enroll dependents.
• Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs.
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning.