[Hiring] Improving National Eagle Repository Communication with Tribal Applicants @Division of Human Resources

Role Description

Make an impact while you learn. The Semester of Service Program offers students a volunteer project-based opportunity to support real Federal missions, gaining hands-on experience and valuable career-ready skills. The government-wide "Semester of Service" Student Volunteer Program enables Federal agencies to engage students in unpaid, project-based assignments of limited duration aligning with each agency's strategic priorities.

The selected applicant will analyze the communication needs, barriers and deficiencies in NER's current communication with Tribal applicants and develop outreach materials and strategies NER may use to provide superior service to this key audience. NER receives a high volume of phone and email inquiries seeking information about the application process, updates on existing requests for eagle remains, specialized orders, and other applicant-specific inquiries. Clear, accessible instructional materials and other tools like videos or visual aids may help customers find necessary information more quickly and efficiently.

• Conducting an analysis of the most pressing communication needs for Tribal applicants to NER.
• Creating or proposing comprehensive, user-friendly instructional and outreach materials that provide the information most frequently sought by customers (e.g., fact sheets, visual aids, video tutorials or other tools) and that are suitable for print, web content, and other platforms.
• Developing a possible outreach strategy for broader distribution of instructional materials, promoting use of these materials by Tribal applicants and other audiences.
• Collaborating with NER staff to ensure accuracy of all instructions and process details, incorporating staff feedback into final products.

Qualifications

• Be an undergraduate or graduate student.
• Possess strong written and oral communication skills.
• Have the ability to work both independently and in collaboration with others.

• Prior experience developing or administering customer or visitor experience surveys, conducting qualitative and quantitative analysis, and basic statistics.
• Coursework, prior experience, or interest in communications, sociology, education, or other fields related to project objectives.
• Experience developing instructional, educational, or visual aid materials.

Requirements

• Location: USFWS In-person is an option, but not required. In-person candidates should report to: National Eagle and Wildlife Property Repository, 6550 Gateway Road, Building 128, Commerce City, Colorado, 80022.
• Work Schedule and Flexibilities: Up to 20 hours per week, at least 10 preferred. Must be able to work within National Eagle Repository core hours, Monday - Friday 8:00 AM - 3:00 PM MT. Start/end dates flexible. Remote (100% work off site).
• Number of Positions: 1.
• Term: Spring 2027 (90 day term between mid-January and mid-June).
• This vacancy will be open until Thursday, October 29th, 2026 at 11:59pm ET. Candidates are encouraged to read the entire announcement before submitting their application packages.

Benefits

• Gain hands-on experience and valuable career-ready skills.
• Support real Federal missions.