[Hiring] Implementation Specialist @WorkWave

Role Description

As an experienced Implementation Specialist, you will play a key part in supporting our ongoing SaaS client implementations and software integrations. You will work alongside our senior product leads and implementation team to:

• Drive project delivery
• Manage data migration and mapping tasks
• Coordinate User Acceptance Testing (UAT)
• Provide project management support across active client go-lives

Operating as a critical member of our APAC delivery team, you will ensure data flows accurately between systems, test integration workflows, keep stakeholders aligned, and deliver a smooth, high-trust customer onboarding experience.

This role demands an exceptional blend of analytical accuracy, clear communication, and calm composure under competing priorities. You will bring structure and momentum to active implementations, ensuring every client transitions smoothly into live operation.

Qualifications

• 2+ years of experience conducting software implementations within a SaaS environment
• Proven ability to train clients on new software platforms and updated operational processes
• Experience with Finance, ERP, and/or Payroll systems is advantageous
• Demonstrated ability to manage stakeholder expectations and conflicting priorities
• Strong judgment to escalate delivery risks appropriately to management
• Exceptional written and verbal communication skills
• A Bachelor’s degree in IT or a business-related field is desirable

Requirements

• Deliver high-quality technical consultancy and implementation services
• Manage data preparation, mapping, and migration activities
• Partner with senior implementation leads to execute project tasks
• Track implementation progress alongside project leads
• Communicate clearly with clients regarding project requirements
• Partner closely with Sales and Customer Success colleagues
• Maintain strong working knowledge of WorkWave products

Benefits

• 5 additional days of Flexible Wellness Leave per year
• Enhanced Parental Leave scheme
• Employee Assistance Program (EAP) for confidential mental health support
• Paid Community Volunteer Days
• Global & Local Perk Schemes: Personal travel discounts and employee shopping discount programs